Each person on our team has been selected, primarily, on the basis of their expertise and business knowledge, because we believe it is vital that our people understand our customers first rather than offering a technical band aid. 

iMovo's consultants will work with your people to highlight the problem and define solutions, not just in technological terms but also in terms of business process changes, optimisation and, later, applying the technology as an overlay to an organisation that is ready for it.

CRM stands for Customer Relationship Management and details a widely-implemented strategy that helps to manage an organisation’s interactions with its customers, clients and sales prospects. 

As a system it helps you find, attract and win new clients for your business, while retaining and fostering those you already have. It utilises technology that organises, automates and synchronises your business processes, including sales activities, marketing, customer service and technical support. It also aims to reduce marketing costs and improve customer service.

Take, for instance, a common case: a company organises a product seminar, sends out invitations and people turn up. The attendees are asked to fill in feedback forms and these get stashed away for some days until someone attempts to load up the data collected on a spreadsheet for follow up by the marketing department, which leads to subsequent filtering and passing on to the sales team. By the time what little leads are followed up manually by marketing and passed onto sales, the latter team have virtually no background as to what the interactions with each prospect have consisted of. This leads to productivity loss and customer disenchantment, and the pipeline whittles down further and interest by the customer wanders to the next best thing or a competitor. 

CRM is designed, if implemented right, to address just such issues. It’s the grease on the clock wheels of your organisation and it allows you to spend more time planning and less fire fighting. It also improves the impact of your marketing dollars or Euros, much of which frequently end up spent on events with very little return.

It refers to software processes that spot, dig-out and analyse business data, including sales revenue by products and/or departments or associated costs and income. It can provide current, historical and predictive views of your business’ operation and facilitates better business decision-making. 

Whereas other companies typically tout having technical experts with deep product knowledge, iMovo's value proposition is differentiated due to our combined deep technical expertise with broad business experience – it’s an unbeatable combination. 

At iMovo we bring more than just a technical solution to your enterprise, we bring creativity and thought leadership to your project. Using Qliktech's award winning Qlikview BI platform, we apply the leading edge in BI technology at a lower total cost of ownership than our competitors d

CRM is not just for commercial companies. The technological aspect of CRM can be adapted to suit virtually any environment where there is interaction between 2 or more parties – whether it’s a local government and its citizens, a doctor and his patients or indeed a distribution company and its resellers. 

CRM can improve the effectiveness of your organisation tenfold – it can help institute a culture of accountability and give managers a clear view of where the bottlenecks in the internal workflows are. Meanwhile, it allows for the design and implementation of new ones, streamlines internal processes, saves money and creates new efficiency. If applied in the right way, CRM can dramatically amplify the impact of your workforce, as well as improve your customers' experience and perception of your organisation.

Instead of supporting growth and enabling cost savings, IT can be a bottleneck to innovation and a sinkhole for expenses without clear impact.

Cloud computing promises to change this equation. It takes the same technology that has fuelled innovation in the consumer internet—open, standard-based platforms, and massively scalable shared infrastructure—and applies it to the needs of businesses.

The result? Quantifiable cost savings, improved agility, faster innovation and time-to-value, and a financial model that's right for any economic conditions

However, Cloud is a new model for delivering and consuming IT services and therefore raises some new questions, and organisations require help to make it work for them. This is where we come in. 

At iMovo we offer products and services that help enterprises accelerate their adoption of the Cloud. We help organisations implement cloud-based applications such as CRM, Business Intelligence, Project Management and many others. Our knowledge takes away the uncertainty that may linger in your mind about how to go about this. 

Meanwhile, iMovo also builds custom applications on cloud platforms, including for niche industries. We offer products that connect and extend these cloud platforms, helping you move new areas of your business to the cloud—like a professional services team. Our vision for your business extends beyond the cloud right down to the personalised presence on your customers' mobile devices, whether smart phone, tablet or slate.

Knowledge management can aid individuals and groups to share valuable company insights, thus reducing the time needed to train new team members or adapt to changing markets. 

iMovo helps your organisation create a technology-supported solution to optimally capture these insights and knowledge and maximise its potential.