iMovo | Analytics, Business Intelligence & CRM

What we do

Analytics & Big Data

Customer Experience Management

Marketing & Sales Force Automation

Workforce Management

Advisory Services

Artificial Intelligence

Achieving insight

At iMovo, we believe that the answer to business growth lies in truly understanding your customers, how they are interacting with your organisation and the value they are contributing, as well as how you are creating value for them.

As a leader in the fields of Customer Experience Management (CEM), Business Intelligence (BI) and Big Data Analytics, iMovo helps organisations achieve insight in the customer value chain, behaviour and expectation, to empower them to plan and execute profitable multi-channel strategies aimed at meeting the customer needs of today and the future.

Our Partners

 
 

Testimonials

“iMovo’s technical expertise has helped us provide our users with a better experience. We are now in a better position to serve our users and provide them with additional information that will ultimately enable them to make more informed and timely decisions based on data.”

Karen Micallef
Karen MicallefHead of Business Intelligence Applications, LeoVegasRead the Success Story

“Working with iMovo has been so far a very positive experience. The team is highly experienced in their field of work. Their approach makes it very comfortable for us to work with them, and we appreciate that iMovo can provide us the flexibility we need. We hope that this relationship continues over time.”

Marco Mercieca
Marco MerciecaProject Manager, Trust Payments (Malta) LimitedRead the Sucess Story

“Thanks to iMovo we have managed to optimize the use of the Zendesk customer service tool. Their professional and friendly service has brought us a better understanding of the tool and helped us to fully utilize different reporting options Zendesk provides.”

Johanna Pyykonen
Johanna PyykonenHead of Customer Support, Hero GamingRead the Success Story

“The introduction of QlikView within GMI enabled faster decision making processes; reduced time to data visibility and discovery and above all empowered the data analysts to generate insights in a user-friendly and self-service environment minimizing dependencies on the IT department. iMovo understood our business needs and were instrumental in identifying the right tool for our business. They assisted in the implementation process, mentoring and training our developers so that reports and dashboards were up and running in no time. This has enabled us to become self-sufficient in Qlik development allowing us to design and implement future BI projects on our own.”

Marcon Vassallo
Marcon VassalloRisk and Management Information Manager, Gasan Mamo InsuranceRead the Success Story

“Thanks to Zendesk Chat we can now also understand how our website is being used – which pages are the ones that get most visits, how much time visitors spend on our website, how many times they get in touch with our agents and who they have been chatting with.”

Irene Vasilatou
Irene VasilatouCustomer Service Executive, ProtergiaRead the Success Story

“iMovo were recommended by Zendesk and took full ownership of managing the project and transition. Getting the set up right from day one was imperative for us, no company likes taking chances with their reputation and service quality. As is often the case with implementing new software, it can be overwhelming, to say the least. Having an experienced local representative on the other side of the desk helped save us a lot of time and experimentation. Till this day iMovo are still committed to training our team and developing our reporting to support our KPIs.”

Alan Brincat
Alan BrincatOperations Manager, Quasar GamingRead the Success Story

“The iMovo training was effective and the whole team quickly got used to Zendesk. It was also very easy to integrate third-party apps for calls, live chat, SMS and so on.”

Guillaume Garin
Guillaume GarinCEO, Wise BelugaRead all the Customer Success Stories

“From the very first moment, iMovo showed us the path to offer a better customer experience by helping us to utilize every aspect of Zendesk. The customers’ interaction became easier, faster and more reliable than ever for both sides. The analytical/reporting tools brought to the table the customers’ needs which resulted in Mars Group offering one of the best customer support services in the market.”

Safa Berkay Yigit
Safa Berkay YigitProject Manager, MarsbetRead the Success Story

“iMovo has proven to be a reliable partner, always fast and efficient with resolving any queries. They have taken the extra step to assist us in building the support side of the business.”

Robin Olsson
Robin OlssonCustomer Support and Payments Manager, BethardRead all the Customer Success Stories

Some of the organisations we have worked with

Latest from the Blog

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Your Customers Expect Digital Transformation

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The need to undertake digital transformation has pushed forth the agendas for companies looking to change their business models and become more competitive. The key to success is continuing to innovate and come up with new digital solutions. Implementing the right approach will make businesses stronger and more customer-centric than before.
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iMovo Limited announces new partnership with AI company Cleverly

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iMovo Limited, a thought leader in Customer Experience (CX) & Digitalisation, today announced the signing of a Memorandum of Understanding (MOU) with Cleverly.ai which provides an Artificial Intelligence (AI) based solution for enhanced customer service.
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iMovo announces new partnership with Planday

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iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
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iMovo and Salesforce partner up for another successful event

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iMovo, a leader in Customer Experience Management recently organised a seminar titled ‘Supercharge your business: Find, Win and Keep your customers’ in collaboration with Salesforce, the world’s number one CRM platform.
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My key takeaways from the Cloud Analytics World Tour

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Why your small business needs Big Data Analytics

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As a small business, you’re bound to be apprehensive about a lot of things. Big data analytics is likely to be one of those, and it's completely understandable. You’re small and you think that you simply cannot afford to invest in something that seems exclusive to enterprises. Well, here’s the good news – that’s not the situation anymore.  
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AI trends we are expecting in 2018 

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2018 is here and we already experienced a deluge of articles and blogs that discuss the various technological trends for this year. This got us curious about what we could expect in the AI (Artificial Intelligence) sector during the year so we set out to determine exactly that. This article explains three things you can expect in the AI sector in 2018.
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