Customer satisfaction is a key metric for retail businesses. This is because customer satisfaction drives repeat purchases, which often leads to higher revenue over time. A CRM system can help improve the customer experience and drive more positive reviews from your customers. It also helps you track the progress of each individual transaction so that you know what works best for your business.
About Aline Dekermendjian
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Entries by Aline Dekermendjian
- Of Carts, Horses, and Evangelists -
The year is 1968, and Spencer Ferguson Silver III, a chemist working for the American multinational 3M, was hard at work seeking to formulate a strong bonding adhesive for use […]