Entries by iMovo

Grow your business green & digital

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iMovo and EMCS Ltd have once again teamed up to help you gain access to funds which could make a real difference to the future of your business, through The Smart and Sustainable Investment Grants scheme.

Are you using data to create great customer experiences?

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In today’s fiercely competitive business environment, companies are exploring new ways to delight customers and retain their loyalty because it has a direct impact on revenue. Customers today expect to have fluid, convenient and timely interactions with businesses seamlessly across multiple channels. While many businesses have adopted an omni-channel approach, customer data remains fragmented, making it difficult to gain a single view of the customer.

Data analysis: History of Maltese Football

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How many matches did the Malta national football team win throughout the years? Who’s the coach which helped winning most games? Which was the best year for our national team? Click through this dashboard to learn more about our football history.

Zendesk Launches Guide- A Next Generation Knowledge Solution- to Provide Smarter Customer Service

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Zendesk, Inc. (NYSE: ZEN) today introduced Zendesk Guide, a smart knowledge base solution that captures the collective knowledge of an organization and combines it with machine learning (ML) technology to deliver a better customer experience. Guide empowers customer service agents to resolve inquiries with contextual insights and gives customers ML-powered self-service customer support. The result for both agents and customers is faster support resolution and outcomes from anywhere.

The Importance of Using CRM in your Business

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There are countless ways to leverage the CRM towards developing new opportunities. Applications such as cross-selling, up-selling, profitability analysis, and campaign management are just a few, and innovative possibilities are evolving all the time.

iMovo Team Go Sailing As Part of Team Building Exercise

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All employees working at iMovo, a company specialising in the fields of Customer Experience Management (CEM) and Business Intelligence (BI), have recently participated in a team-building exercise that involved sailing around Malta and Gozo.

Data Visualisation: Endangered Safari

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This visualisation illustrates the population stability and endangered status of large African mammals. Animals facing left are decreasing in population whereas animals facing right are stable or increasing. RJ’s use of color emphasizes the most crucial information while his use of shape and placement make this visualization delightful to look at.

iMovo Signs a Collaboration Agreement with Zendesk

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iMovo, a leader in the Customer Experience Management arena, has recently announced that it has signed an agreement that extends its collaboration with Zendesk Inc. (NYSE: ZEN), a leading cloud-based customer service software company.