Entries by Daphne Camilleri

The rise of Process Automation

Robotic process automation (RPA), a software tech, is revolutionizing the way in which business processes are executed. In this article, we’ll take you through what RPA is, what its benefits are, and how businesses can use it successfully. What is Robotic Process Automation (RPA)? RPA involves the building, deployment, and management of software robots with […]

Intelligent Automation vs Robotic Process Automation – The pros and cons

The present era is marked by automation of all kinds. Businesses have been able to successfully implement automation technologies to reduce cost, optimize processes, and boost the productivity and efficiency of employees. However, organizations are often confused between Intelligent automation and robotic process automation (RPA). It’s important to note that both technologies are different in […]

What is hyperautomation and how can businesses benefit from it?

While businesses were still getting used to automation and the disruptions that it brings with it, the world started moving towards a more advanced technology – hyperautomation. Hyperautomation is quickly turning from an option to a necessary transformation for most industries. In their top technology trends for 2022, Gartner listed hyperautomation at number 7. Gartner […]

Exploring the world of an automation system

What is an automation system? Automation refers to the development and implementation of technology in such a way that allows for a process or a set of processes to be replicated or facilitated with little to no human involvement. Automation has become a large part of business today. One relatively common example of automation is […]

How can you increase efficiency and constantly deliver quality in your business? The answer is automating repetitive, error-prone work.

Quality is paramount in business. Be it the quality of your products or the quality of your internal processes, success relies on good quality. Every business is always on a quest to boost quality and performance. And automation using tools like RPA is helping them achieve this. RPA or Robotic Process Automation is transforming businesses […]

Improving CX strategies results in delighted customers that are more likely to be retained

In a human-to-human world, businesses that still have not turned to a 360-customer centric approach must make the change. This is the path to thrive and be more flexible to context changes in 2022 and the years to come.   In reality, this means improving your Customer Experience. What is the Customer Experience? CX is […]

The best practices for an effective Customer Experience in 2022

Organizations are forced to adjust their business strategies and adapt to the changing market realities, the outcome of the digital revolution. This transformation is being triggered by the customers, not driven by corporations.  Modern consumers’ demand includes having material related to what they engage in, available on platforms they use, in a style they can relate to and when […]