If there is one thing that the rise of AI makes even more important is the human’s role in the conversation. As users get used to AI-driven support, the human element is critical when things turn sour. This frustration may, in future, become commonplace and reflect the greatest limitation chatbots have: a lack of empathy and an inherent lack of understanding. Companies should augment their customer support operation with chatbots to free up human customer support agents for more delicate and complex issues.
About Emmanuel Buttigieg
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Entries by Emmanuel Buttigieg
Slack, has quickly become the defacto internal messaging tool for a variety of companies in a variety of sectors not only because of its ease of use, but also because of its ability to integrate with other systems used internally. A system that allows the user to carry out actions in another system seamlessly, efficiently, and effectively is a godsend, and here one can draw parallels with Zendesk.
Quick, easy, and effective constitute the cornerstone of any successful business; however, they take on a greater importance in the highly competitive and impulse-driven iGaming industry. Let’s take a look at two Zendesk features that can turbocharge iGaming customer support.
Your Zendesk can be extended to Google Play Reviews by installing a first party app. This will then connect to your Google Play Developer account and a ticket is created for every review posted on your app’s Play Store listing.
- COVID-19 Data StorytellingMarch 25, 2020 - 11:58 am
The ongoing COVID-19 pandemic is dominating all the news right now, and with over 400,000 people infected worldwide, it is understandable why this has been the case. We have seen nations deal with these outbreaks in many varying ways, although many have followed similar paths: first remaining calm, not believing it is much of a threat, before a sudden change of script with the themes of isolation, social distancing, and lockdowns.