Every project has three key criteria: speed, cost, and quality. A project can only ever meet two and eliminate the third, therefore a project can be quick and it can be cheap, but the quality can be lacking. It can be of the best quality and done quickly, but then it would not be cheap.
If there is one thing that the rise of AI makes even more important is the human’s role in the conversation. As users get used to AI-driven support, the human element is critical when things turn sour. This frustration may, in future, become commonplace and reflect the greatest limitation chatbots have: a lack of empathy and an inherent lack of understanding. Companies should augment their customer support operation with chatbots to free up human customer support agents for more delicate and complex issues.
Slack, has quickly become the defacto internal messaging tool for a variety of companies in a variety of sectors not only because of its ease of use, but also because of its ability to integrate with other systems used internally. A system that allows the user to carry out actions in another system seamlessly, efficiently, and effectively is a godsend, and here one can draw parallels with Zendesk.
Quick, easy, and effective constitute the cornerstone of any successful business; however, they take on a greater importance in the highly competitive and impulse-driven iGaming industry. Let’s take a look at two Zendesk features that can turbocharge iGaming customer support.
Your Zendesk can be extended to Google Play Reviews by installing a first party app. This will then connect to your Google Play Developer account and a ticket is created for every review posted on your app’s Play Store listing.