The adage “the future is already here, it’s just not evenly distributed” applies very well to the business environment worldwide as well as our local business landscape. In the past few years, let’s say particularly since 2019, many organisations have changed beyond recognition. Let’s just take the average sized company in Malta for starters. People […]
I must start with a heartfelt thank you to our brilliant customers for their support in this most unprecedented of years in the lifespan of our company. A special thanks to our long standing (dare I say long suffering!) customers with whom we have jointly effected so much positive change in our collective corner of the world.
On this day we celebrate our ten year anniversary and here are a few words on our journey that got us where we are today.
When considering implementing RPA, one should not just look at the short-term financial gains, particularly if those are simply a result of labour savings. That approach does not do justice to the power of the software, because there are multiple business benefits.
As a company specializing in customer service management, iMovo has worked alongside several companies in the Gaming sector. We note the recent events in the sector, particularly the lay-off of staff by a variety of companies, some of which we have worked quite closely with, these past years.
Since the early part of last century, technological progress has marched forward at sharp rate, albeit with the so called “waves” coming hard and fast as a north easterly storm on the coast. After a surge in innovation in the field of information technology dating back to the 1970s, with the emergence of the first “personal” device – the PC and stretching well into the early years of this century, we seem poised on what could become a very big wave. Some economists have posited the idea that we are about to embark on the “Fourth Industrial Revolution”.
Whereas for the past decade, technical and customer support has been in the vanguard of outsourced services, we’ve observed an interesting counter phenomena which I thought I’d share with fellow business leaders and perhaps try to give some insight into a growing trend.
Fifty years ago the editor of Fortune magazine, William Whyte, authored a book titled ‘The Organisation Man’ that defined the nature of corporate life for a generation. The book described how America, whose people, he said, had “led in the public worship of individualism,” had recently turned into a nation of employees.
Over the last decade, driven by ever increasing competitive intensity, companies began to look to how technology could be applied to a new area of focus: driving more sales, increasing demand for their products and services and retaining customers in the era of ever diminishing customer loyalty.
Malta’s ICT industry has experienced substantial growth, which to a degree mirrors similar trends elsewhere since 1990. Today the sector is said to contribute some 5% of GDP.
Historically, the first national ICT policy has its roots in a Public Service Review carried out in 1990 which charted out strategic reform supported by ICT.