Entries by Marguerite Mifsud Magrin

Customer Service Trends In 2020

The better the customer experience you offer, the more business your company will do. To help you achieve a seamless customer experience process, here are the latest customer service trends to watch out for in 2020.

Tips to get your business AI-ready 

AI has already infiltrated many areas of our lives. From manufacturing to healthcare, almost all major industries are using AI in some form or another. Researchers eulogize AI as the technology of the future. Many believe that the rapid adoption of AI will hold the key to improving customer satisfaction in the future.

The Growing Importance of AI in Banking

The next big change being anticipated in banking is the use of Artificial Intelligence (AI). There has been a lot of speculation regarding the merger of banking with AI technology. While some people are concerned about the potential of AI to cut down countless number of jobs, others are anticipating smarter and more secure banking with AI.

Customer Experience Management: Best Practices

Customer experience management may be the baseline of any successful company nowadays. If you are looking for a customer experience platform that is powerful, scalable and flexible, contact us today! We can help you implement a successful customer service platform and support you throughout your journey.

How AI is Changing the Retail Industry

AI is already changing the way businesses tap into their customer bases and it is already playing an active role in improving and enhancing various industries. Let’s have a look at how AI is changing (and has the potential to change) the retail industry.