Entries by Ylenia Pace

Three types of Big Data

Data can be defined as the characters, quantities or symbols that aid the operations performed by a computer. Data can be stored and shared in the form of electrical signals that are recorded on a range of devices. This can include optical, magnetic, or mechanical recording devices.  

Top CRM trends that can be game changers in 2019 

As businesses gear up to embark on their journey of becoming customer-focused to customer-centric organizations, the need for reaching out to customers is more evident than ever before. Organizations over the world have taken note and have come up with CRM strategies that focus on exceeding customer expectations and achieving customer delight.

Top Benefits of Machine Learning for Business

Machine Learning (ML) refers to a process of data analysis that leverages complex algorithms to acquire insights. In simpler words, it’s a piece of technology that helps you break down data and find hidden information that can help you identify patterns and make predictions. Machine learning is a subset of Artificial Intelligence.

Tips to avoid an understaffed workforce during peak season

Peak season is almost here and you’re obviously planning to ramp up your operations in order to keep up with market demand. Obviously, this is one of those periods where you need to make sure you’ve got a large enough workforce to handle the pressure. Here are some tips to aovid an understaffed workforce.

AI Myths That Retailers Need to Avoid

Artificial Intelligence is being adopted across multiple business vertical. However, not all of them seem to be on the same page. The retail sector has always been a little slow at making the most of AI, especially within the finance and travel arenas.

Two reasons investors love companies that use a CRM system

Of course, investors are a tough crowd, and they don’t intend to spend unless they’re guaranteed to receive their pound of flesh. So, what makes a startup appealing to investors today? Well, a lot and one of those things happen to be an investment in CRM systems.  

The use of Big Data is still on the rise

Many companies have invested in big data as well as artificial intelligence so that they are in a good position to compete in the future. Big data might sound like a relatively recent concept – but surprisingly, the technology has existed since the 1950’s.

Key features to look for in a WFM solution 

If you’re on the hunt for a Workforce Management Solution (WFM) there are a ton of options in the market that you can choose from! However, not all of them may meet your requirements. In fact, some of them don’t even possess the most basic features that today’s businesses need.  

The 4 Ps of Workforce Management 

Workforce management (WFM) consists of the whole host of activities that an organisation employs in order to optimize the efficiency and output of its manpower. Activities such as work and manpower scheduling, demand forecast, and management of staff are a part of workforce management.