We recently held our annual event ‘The future of Customer Service’ together with Zendesk at the exclusive Royal Malta Golf Club, Marsa. This event revolved around the topic of Artificial Intelligence and how it can boost your team’s productivity.
It’s obvious that most people across the world have gone mobile, but it’s only when you see the statistics that you realize just how pervasive mobile technology is. Here’s a […]
Workforce management is a set of management tools and structures that allow businesses to monitor and manage their workforce, assess performances, manage salaries and work benefits, manage field service activities and deploy manpower more efficiently. The basic objective is to optimise the work output from the employees based on demand-based scheduling.
When we hear the words “Business Intelligence”, our brains can’t help but shoot out images of numbers, statistics, charts, and reports. This is, sadly, the general perception that we have developed about Business Intelligence over the years. But, but here’s the thing – Business Intelligence or BI has a lot to offer.
Customer service is a big deal and thanks to technology, it’s evolved a lot over the years. Today, we have all kinds of channels through which customers can engage with your business. One of these tools happens to be social media. Social media serves as an effective, fast and simple platform through which customers can interact with businesses almost instantly.
Business intelligence is the process of using technology to analyze data in order to help a business make an informed decision when it comes to carrying out a business operation. Several organizations are making use of different business solutions in order to accelerate their growth and progress. Here are some of the business intelligence trends you should be looking out for in 2018.
We all know how competitive the business landscape is becoming these days. As days pass, it’s becoming quite clear that, in order to stand out and be relevant, a business needs to create an appreciation for its brand. But, how does that happen? Well, you could say that developing a good product is one solution. Well, it definitely is, but branding is far more complex and there are so many points to be addressed.
For a business to succeed in this day and age, there are some things that are necessary. Effective marketing is one of them, and this depends on top notch customer service. After all, a major aspect of converting a lead is the readiness with which businesses can answer queries or provide information.
A CRM system helps you manage all your customers from one place. From the same app, you can view contact info, follow up via email or social media, manage tasks, and track your performance.
There comes a point where the company is growing, and you might need to manage customer relationships more effectively. Here are six signs that your company needs to invest in a CRM system.
Zendesk is a cloud-based customer service software which offers helpdesk solutions to companies. The main aim of Zendesk is to improve customer service and help build better customer relations. The company has developed a number of products to deliver to this end. Zendesk products cater for the smallest startup business to large multinational corporations.