Entries by Ylenia Pace

The role of AI in Finance

by

Artificial Intelligence is a hot topic today because of the many disruptive changes it’s been predicted to bring. Naturally, this has led to excitement and fear among the masses. The sheer accuracy, speed, and efficiency of AI has persuaded organizations to adopt the technology for functions related to Accounting and Finance. But, it’s not just the AI that’s impressive. There are other factors at play here too. Here’s how AI is benefiting the finance side of things as of now.

Six basic benefits of using Business Intelligence tools

by

Business Intelligence (BI) is a technological concept that involves leveraging an organization’s strategies and tactical information to analyze data and provide employees and clients with the necessary capabilities to achieve intended outcomes. However, for this to happen, organizations need effective business intelligence tools. Read more for reasons organizations should invest in such tools.

Four CRM resolutions you need to make in 2018

by

New plans, new strategies and new ideas for the new year may be in place already for many businesses. There is one thing businesses simply cannot ignore this year, and that is customer relationship management. No new plan or strategy will prove useful if a business doesn’t focus on creating and maintaining a long-lasting and meaningful relationship with customers.

Improve your holiday customer service with these tools

by

There are certain things that are bound to happen as the holiday season gets closer. An increase in stress levels amongst the service crew, for instance, is one of those things. Holiday time is when your average customer is going to shop more than usual and that means keeping up with their service requests is going to be a major challenge. So, your only option is to stay prepared. A good way of preparing for the holiday season is to leverage some of these effective tools.

Does AI have a place in the creative world?

by

AI is poised to change the way things typically run. This includes everything from business to the daily chores you do at home.
However, there is a question that pops up in everybody’s mind, can AI be creative? After all, AI is a field of robotics that deals with advanced analytics and creatives think its quite a stretch to expect creativity from a machine.

New and updated: Tableau 10.4

by

Tableau 10.4 is here! Save time and reduce mistakes by using the best data for your analysis.

From discussions with visual snapshots to data source recommendations, Tableau 10.4 helps you speed up your journey to data discovery.

Three customer service mistakes that you must avoid

by

The importance of great customer service in the progress and development of a business enterprise cannot be stressed enough. It is all about what your clients and customers think of you as a brand that defines your reputation in the market. Needless to say, you just cannot grow or cement your position within a sea of competitors by treating your customers with negligence or disdain. While most of the articles tell you what you should do to provide a delightful experience for your customers, we are here to guide you on the common customer service mistakes that you should avoid making.

Three reasons why the human touch still matters to customers

by

In the digital era, convenience, speed and accuracy are kings. Today’s customers don’t have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.

Zendesk annual event: Creating an effortless customer experience for your customers

by

This event brought together professionals from various sectors such as financial services and iGaming who were interested in learning how Zendesk can help their company provide better customer experiences.

Attendees had the opportunity to meet with Zendesk’s very own Sales Director, Gabriel Frasconi who spoke about the importance of creating relationships with customers and about Zendesk’s new and upcoming updates.

The strategic advantages of business analytics

by

In the world of web 2.0 and industry 4.0, organizations that are flexible when it comes to  adopting new technologies and changing their business model are better equipped to grow sustainably than their rigid counterparts. Business analytics is one such source of strategic value; converting data into actionable insights and profitable actions.