Make the most of Business Intelligence this year
When we hear the words “Business Intelligence”, our brains can't help but shoot out images of numbers, statistics, charts, and reports. This is, sadly, the general perception that we have developed about Business Intelligence over the years. But, but here’s the thing - Business Intelligence or BI has a lot to offer.
Mapping Flight-paths with Tableau
Recently I had been asked to develop some example dashboards for an Airline and this involved quite some research on how best to do this. The first thought that came to my head was "I want a map showing the Airline routes!"
I learned quite a bit and now want to show you how easily this can be done.
Leveraging Social Media for Customer Service: Tips
Customer service is a big deal and thanks to technology, it’s evolved a lot over the years. Today, we have all kinds of channels through which customers can engage with your business. One of these tools happens to be social media. Social media serves as an effective, fast and simple platform through which customers can interact with businesses almost instantly.
iMovo and Salesforce partner up for another successful event
iMovo, a leader in Customer Experience Management recently organised a seminar titled ‘Supercharge your business: Find, Win and Keep your customers’ in collaboration with Salesforce, the world’s number one CRM platform.
Big Data and its impact on society
In the past few decades, technology has revolutionized our lifestyle. Our smartphones, smart TVs, smart refrigerators and smart interiors are programmed to predict our needs and model our environments in a way that is most pleasing to us. But to give us these facilities, our service providers require data about our usage pattern and preferences. What are the implications of big data on society?