The Co-worker of Tomorrow - Why Customer Service Agents need AI and why it needs them
The classic case against automation is that it will replace our jobs, and this worry is no stranger to the realm of customer support. In a world where consumer expectation (especially amongst millennials) for quality customer service is rising at an exponential rate - businesses are striving to augment their customer experience through Artificial Intelligence (AI).
What to watch out for before running a Multilingual Help Desk
You are ready: you have all the content ready in your language, you learnt how to create dynamic content* in Zendesk, and you are looking forward to using your first placeholder - regardless of the language your customers speak. But before you dive in, let's make sure you don't make any of these common mistakes.
Time to automate your workflows: Tableau releases the Data Management Add-on
Tableau has released its latest version of its software – Tableau 2019.1. This release is the biggest one yet and it has a slew of new and exciting features. One of the most anticipated features is ‘Ask Data’ where you can use naturally written language to ask your data questions, without needing prior knowledge on how to build a visualisation yourself.
Benefits of implementing a custom CRM software in 2019
Customers are one of the most important stakeholders for any business. Organisations across the world have started realising this fact, and are opting for CRM software. Equipped with a number of features, CRM solutions help businesses manage the relationship with customers throughout the different stages of the customer lifecycle.
Emoji & Machine Learning - Making ChatBots more human
Communication nowadays is an essential part of our daily lives, be it for personal or professional purposes. It has never been easier to get a message across to someone in mere seconds, especially with the advent of smartphones in the new millennium’s early years.