Workforce & Schedule Management – A key to a happier and more flexible workforce
Managing time is a big part of managing people. Like everything in life, shift work is a gentle balancing act and creating work schedules is not an easy task. It’s rare that everybody gets the shift they want, and if you manage hourly employees, you know how many issues can come up when you’re trying to schedule shifts. Predicting busy times and arranging for staff accordingly doesn’t always go smoothly.
iMovo partners up with DigitalGenius - The Artificial Intelligence (AI) Platform for Customer Service
iMovo, a leader in Customer Experience Management (CEM), Big Data Analytics, Workforce Management and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, today announced a new partnership that will allow them to help organisations improve their customer service operations, create new efficiencies and generate value and cost savings through the adoption of Artificial Intelligence (AI).
When mere words are not enough
The word emoji comes from the Japanese word ‘e’ (meaning picture) and ‘moji’ (meaning character), and the widespread popularity of these pictographs (pictorial symbols) can be assessed from the fact that they are today so ubiquitous we frequently fail to notice them in our day-to-day correspondence, social media posts and replies.
AI Myths That Retailers Need to Avoid
Artificial Intelligence is being adopted across multiple business vertical. However, not all of them seem to be on the same page. The retail sector has always been a little slow at making the most of AI, especially within the finance and travel arenas.
CRM-Based Lead Generation – Basic Tips
You need to keep an eye on your lead capturing and tracking strategies to ensure that you are always ahead of the curve. One way to stay on top of everything is by adopting a CRM solution. A CRM (Customer Relationship Management) solution can provide unique, personalized experiences that customers will truly appreciate. Here are some tips on how to leverage your CRM for better leads.