Is it possible to achieve all the three fundamental criteria in a project: Speed, Cost, Quality?
Every project has three key criteria: speed, cost, and quality. A project can only ever meet two and eliminate the third, therefore a project can be quick and it can be cheap, but the quality can be lacking. It can be of the best quality and done quickly, but then it would not be cheap.
Implementing a successful Digital Transformation Strategy Playbook
With technology disruptions becoming more rampant than ever, digital transformation is changing the way companies operate. Whether it is better data collection or improved customer experience, businesses have realised the importance and benefits of digital transformation. Growth opportunities and competitive pressure are some crucial drivers of digital transformation. Data breach scandals making the headlines regularly and new regulations such as the GDPR are also providing the necessary impetus for businesses to digitally transform.
How Investing in Customer Experience Can Help You Deliver Impactful Customer Service?
Experience is everything. When you give your customers a great experience, it makes them feel appreciated. It increases brand loyalty and better word of mouth. Customers are also likely to buy more with a positive customer experience.
2022 and Looking Ahead
I must start with a heartfelt thank you to our brilliant customers for their support in this most unprecedented of years in the lifespan of our company. A special thanks to our long standing (dare I say long suffering!) customers with whom we have jointly effected so much positive change in our collective corner of the world.
Digital Transformation wrapped: The most popular articles of 2022
Throughout the year, we have shared our knowledge and experience in digital transformation. We firmly believe that tackling this topic will boost your confidence as you face a new year and new challenges, turning adversity into opportunity. To help you with this, we have compiled a list of our most popular articles of 2022, covering important topics, and giving you guidance for your plans in 2023.
How the evolution of Customer Experience optimised businesses
To know the word customer experience optimisation, we should…
How to know it’s time to ditch spreadsheets and switch to a CRM Solution?
If your small business handles limited data, spreadsheets may…
The rise of Process Automation
Robotic process automation (RPA), a software tech, is revolutionizing…
Finding us
iMovo Limited,
‘Corradino Industrial Estate’, KW12, Level 2,
Paola, PLA 3000
Malta, Europe
Tel. +356 2248 8300
Email. [email protected]
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