Zendesk on iGaming USA Daily
An article by Christa Agius appears on iGaming USA Daily, an online newspaper that gathers information about the igaming industry in the USA.
The Risk of not Risking – Why Financial Agencies should plunge into CRM
Gather insight on your customers, increase automation in your daily routine and use helpful and easy-to-compile data visualisations for a more customer-focused approach within your company.
A Quick Look at Data Science
An article in the Harvard Business Review called the Data Scientist the sexiest job of the 21st century. This never fails to put a grin on my face, because some of the work we have done here at iMovo has more than just shyly dipped a toe into the silvery waters of data science. Though I wish that this would, transitively, imply that I am the sexiest employee this century, I think I will settle for being able to have a lot of fun with data at the office.
The Key to an Efficient Customer Support Team in the iGaming industry
Zendesk offers a multichannel customer service platform which will improve efficiency by grouping all support requests in one location, thus eliminating the need of having to switch between multiple channels.
Business Intelligence in Financial Services
Malta has started gaining momentum with regards to Business Intelligence (BI) investment. The Maltese market is quickly recognising how important this is and how much businesses such as financial services can gain with the implementation of BI solutions. It is therefore important that such companies exploit these solutions and try to get as much as they can from them. BI solutions must be used to help in daily decision making and not as a statistical tool at the end of each month or period.
iMovo Wins ‘Best Use of the Cloud’ Award at MCA eBiz Awards
iMovo, a leader in the fields of Business Intelligence (BI), Customer Experience Management (CEM) and social media analytics, won the ‘Best Use of the Cloud’ award at the Malta Communications Authority (MCA) eBusiness awards held on 1st December 2014.
5 Common Barriers to CRM Success and How to Overcome Them
The notion of CRM is becoming an important focus for every organisation’s corporate strategy to enable the creation and development of customer relationships. The predominant concept is that a customer’s life-time value can be optimised when deeper relationships are formed between carefully-targeted customers and the respective organisations.
Following, are some of the most common barriers to implementing a CRM strategy and some advice in terms of overcoming them to make the most of a CRM investment.
How your Company can Turn Leads into Customers
As mere humans, we feel like the world revolves around us. We are the “stars” in our show. As customers, we don’t feel much different – we have come to expect personalised and individual experiences. Business owners who are constantly striving to create a long-lasting relationship with their customers should certainly keep this in mind.
Finding us
iMovo Limited,
‘Corradino Industrial Estate’, KW12, Level 2,
Paola, PLA 3000
Malta, Europe
Tel. +356 2248 8300
Email. [email protected]
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