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Betting on Customer Support: Zendesk and iGaming

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Quick, easy, and effective constitute the cornerstone of any successful business; however, they take on a greater importance in the highly competitive and impulse-driven iGaming industry. Let's take a look at two Zendesk features that can turbocharge iGaming customer support.
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And How Can I Assist You Today, Sir?

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What are Chatbots? How do they work? Discover how Facebook Messenger and Zendesk are using chatbots to help businesses enrich their customers’ journeys.
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Data Visualisation: Endangered Safari

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This visualisation illustrates the population stability and endangered status of large African mammals. Animals facing left are decreasing in population whereas animals facing right are stable or increasing. RJ's use of color emphasizes the most crucial information while his use of shape and placement make this visualization delightful to look at.
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Why Outsourcing Is So Last Year

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Whereas for the past decade, technical and customer support has been in the vanguard of outsourced services, we've observed an interesting counter phenomena which I thought I'd share with fellow business leaders and perhaps try to give some insight into a growing trend.
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Zendesk Malta Event Photos

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This post includes all photos taken at the event recently hosted by iMovo and Zendesk.
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How to demystify big data in iGaming – setting the right KPIs for success

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Terms such as SMART objectives and SMART KPIs have become a part of our day-to-day vocabulary in the iGaming world. To get from where we are now to where we want to be in future, we need to have a plan. We’ve all heard it before, failing to plan is planning to fail.
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It is time for a renewed national ICT Industry Policy Framework

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Malta’s ICT industry has experienced substantial growth, which to a degree mirrors similar trends elsewhere since 1990. Today the sector is said to contribute some 5% of GDP. Historically, the first national ICT policy has its roots in a Public Service Review carried out in 1990 which charted out strategic reform supported by ICT.
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Microsoft Dynamics CRM 2011's ‘out-of-the-box’ visualisation techniques

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The significance of any Information System can only be truly valued when the data you feed into it is used intelligently to provide you with a holistic judgment over your business; and even more than so, is when that information is depicted graphically making the decision makers in your organisation enchanted just like children let free in a theme park!