iMovo announces new partnership with Planday

iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.

Three reasons why the human touch still matters to customers

In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.

BI Analytic Tools Help Business Organisations

Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.

Business Discovery – Business Intelligence Made Relevant

Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...

In the Age of Automation, it’s Never Been More Important to Be Human

If there is one thing that the rise of AI makes even more important is the human’s role in the conversation. As users get used to AI-driven support, the human element is critical when things turn sour. This frustration may, in future, become commonplace and reflect the greatest limitation chatbots have: a lack of empathy and an inherent lack of understanding. Companies should augment their customer support operation with chatbots to free up human customer support agents for more delicate and complex issues.

How AI is Changing the Retail Industry

AI is already changing the way businesses tap into their customer bases and it is already playing an active role in improving and enhancing various industries. Let's have a look at how AI is changing (and has the potential to change) the retail industry.

AI in Future Workplaces

Artificial intelligence is the latest buzzword in corporate corridors. AI holds tremendous promise for both small and big businesses. It can help companies get answers to some of the most difficult questions that have been haunting them for years.

Artificial Intelligence can be a leap forward to organisations

All big businesses are shifting their focus to Artificial Intelligence (AI) now more than ever. For the people in decision-making capacities in a company, it is important first to know whether AI is their need of the hour. Almost every leap in technology these days is classified as AI. But not all technology is AI, and not all organizations are in need of implementing AI. An organization may be efficiently run by concentrating on automation while another organization may be benefiting from machine learning.

Artificial Intelligence is All Around Us

Studies show that the AI technology market will have a market share upwards of $60 billion by 2025 and global GDP could increase by $15.7 trillion by 2030, because of advancements in AI. But if you think that the age of AI is yet to come, think again. Artificial Intelligence is all around us. Already 61% of companies globally have adopted AI and this is changing the way business is done and how lives are led.

The Co-worker of Tomorrow – Why Customer Service Agents need AI and why it needs them

The classic case against automation is that it will replace our jobs, and this worry is no stranger to the realm of customer support. In a world where consumer expectation (especially amongst millennials) for quality customer service is rising at an exponential rate - businesses are striving to augment their customer experience through Artificial Intelligence (AI).

Emoji & Machine Learning – Making ChatBots more human 

Communication nowadays is an essential part of our daily lives, be it for personal or professional purposes. It has never been easier to get a message across to someone in mere seconds, especially with the advent of smartphones in the new millennium’s early years. 

Top CRM trends that can be game changers in 2019 

As businesses gear up to embark on their journey of becoming customer-focused to customer-centric organizations, the need for reaching out to customers is more evident than ever before. Organizations over the world have taken note and have come up with CRM strategies that focus on exceeding customer expectations and achieving customer delight.

iMovo partners up with DigitalGenius – The Artificial Intelligence (AI) Platform for Customer Service

iMovo, a leader in Customer Experience Management (CEM), Big Data Analytics, Workforce Management and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, today announced a new partnership that will allow them to help organisations improve their customer service operations, create new efficiencies  and generate value and cost savings through the adoption of Artificial Intelligence (AI).

AI Myths That Retailers Need to Avoid

Artificial Intelligence is being adopted across multiple business vertical. However, not all of them seem to be on the same page. The retail sector has always been a little slow at making the most of AI, especially within the finance and travel arenas.