iMovo announces new partnership with Planday
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
BI Analytic Tools Help Business Organisations
Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.
Business Discovery – Business Intelligence Made Relevant
Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...
Why Outsourcing Is So Last Year
Whereas for the past decade, technical and customer support has been in the vanguard of outsourced services, we've observed an interesting counter phenomena which I thought I'd share with fellow business leaders and perhaps try to give some insight into a growing trend.
5 Free Zendesk Apps that will Make Your Life 10 Times Easier
Here are 5 free Apps that we guarantee will make your life easier.
Big Data has a Long Tail, and it has Value
Many depict big data as a huge data creature which is difficult to understand and very hard to control. What many don’t know however is that this creature has a very long tail, and a Value(able) one as well!
How to Provide the Best Internal Support
Two weeks ago iMovo and Zendesk collaborated to host a half-day event which drew special attention to how companies can provide great customer service .At the end of the event we asked all attendees to answer two simple questions to help us understand their number 1 issue. We thus gathered all the feedback and found that one issue was particularly niggling.
Zendesk Malta Event Photos
This post includes all photos taken at the event recently hosted by iMovo and Zendesk.
The Wall Of Bound
Strict corporate governance is often justified as necessary to protect valuable corporate data and prevent it from falling into the hands of the competition. However, this data is often electronically ‘locked’ away from the very stakeholders who have the potential to enrich, improve and augment its timely and profitable value.
UK General Election 2015 – An Infographic
We at iMovo are a bunch of number loving junkies and we simply love
painting with numbers! So watching the live feeds of the UK General Election was too much of a temptation for us not to sit down and visualise the
numbers into some quick charts and analyse some performance indicators.
Irregular Immigration in Europe – an Infographic
Have a look at this dashboard which visualises irregular migrant landings and asylum applications within the EU, with particular focus on the Maltese Islands.
Arsenal’s Injury Crisis – Is There More To The Story?
ESPNFC recently published an article providing some details about Arsenal's nearly 900 injuries since the start of the 2002-2003 English Premier League season. Last year, Arsenal crossed the 100 injury mark, suffering 111 injuries in total. I found this story fascinating because it finally put numbers to Arsenal's perceived injury crisis. They do indeed suffer way more injuries than any other EPL team but is there something missing?
How to Strengthen Affiliate Relationships using Zendesk
At the sales heart of many iGaming companies one typically finds an affiliate programme. It is fairly common to find that 40-50% of sales are nowadays generated by affiliates. This channel is an excellent one to utilise for player acquisition as it is performance-based (you only pay for what you get) and can provide significant reach and visibility to iGaming companies.