Turn and Face the Change - How does the post-covid corporate environment look like?
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All too often, change occurs in small, incremental, and sometimes…
Top 5 digital transformation trends for success in 2021 and beyond
Technology is rapidly changing and transforming the way we live…
Benefits of CRM in 2021
Why should your company use a CRM (customer relationship management) system in 2021? If you are wondering, you are in the right place. From improving customer relationships and collaboration between all your teams, CRM provides many benefits that you can take advantage of.
How to Make Effective Use of Chatbots For Your Business In 2020
Chatbots are increasingly being used by businesses to provide better customer service and are an important aspect of customer relationship management. By providing top-notch customer support and serving as a helpdesk for prospective customers, they take your business to the next level in the face of existing competition. Here’s how you can propel your business forward in 2020 by making effective use of Chatbots.
Signs that it’s time to get a CRM Software for your business in 2020
CRM or customer relationship management aims to make customers happy because, after all, happy customers translate into better business. Satisfied customers are willing to buy more products and services of the company and develop brand loyalty. A personalised approach is crucial to retain happy customers, and with the scale at which businesses operate, this can be difficult.
Customer Service Trends In 2020
The better the customer experience you offer, the more business your company will do. To help you achieve a seamless customer experience process, here are the latest customer service trends to watch out for in 2020.
Key Questions IT Leaders Should Ask About their CRM Solution
There are several responsibilities that the average IT leader takes on. One of them is to balance the cost of investing in new solutions while making the most of what their enterprise already uses. Now, with all the focus on boosting customer loyalty and engagement, IT leaders are forced to find easier ways to manage data and put an end to data silos. That’s where CRM solutions come in and IT leaders would be wise to consider them as strategic tools for the future. But before investing, there are a few key questions that need to be asked.
What Managers Should Look for and Take Advantage of in a CRM System
In our digital world, businesses looking to thrive need to develop strong relationships between representatives and prospects. Unfortunately, computers aren’t capable of building relationships by themselves, and people still outclass these devices when it comes to establishing a rapport.
CRM Projects: Why They Fail and How to Prevent Failure
The goal of a successful CRM implementation is to boost efficiency, improve customer satisfaction, simplify access to customer data and make the most of up-sell and cross-sell opportunities. Ideal implementation should make it easier for users to acquire actionable data in real-time from a range of sources and convert the CRM data repository into a key resource.
Follow these CRM practices for better business
A Customer Relationship Management (CRM) system helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates team communication. However, for a CRM to be successful you need to perform regular maintenance and undertake certain repetitive tasks. In a business, one of the many things you’ll need to repeat time after time is customer segmentation and documentation, especially if you rely on a CRM system.