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Customer Experience Management Best Practices

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Customer experience management may be the baseline of any successful company nowadays. If you are looking for a customer experience platform that is powerful, scalable and flexible, contact us today! We can help you implement a successful customer service platform and support you throughout your journey.
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What Managers Should Look for and Take Advantage of in a CRM System

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In our digital world, businesses looking to thrive need to develop strong relationships between representatives and prospects. Unfortunately, computers aren’t capable of building relationships by themselves, and people still outclass these devices when it comes to establishing a rapport.
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iMovo becomes First Premier Implementation Partner for Zendesk in EMEA

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iMovo Ltd, an acknowledged leader in Customer Experience Management (CEM), Business Intelligence (BI), Workforce Management (WFM) and Artificial Intelligence (AI), is pleased to announce that it has achieved Zendesk Premier Implementation Partner status, the first such partner in the EMEA region to do so.
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How AI is Changing the Retail Industry

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AI is already changing the way businesses tap into their customer bases and it is already playing an active role in improving and enhancing various industries. Let's have a look at how AI is changing (and has the potential to change) the retail industry.
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Customer Service trends that are expected to make an impact in 2019

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Companies understand the importance of improving their customer experience and are ramping up their efforts to improve their CRM processes. Because customer preferences change every year, businesses need to keep pace with changing times and tweak their customer service strategy according to the latest market trends.
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The Impact of Big Data in Healthcare

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Big data is already being leveraged in the Healthcare industry. Here are ways how its already benefiting the industry, and the latest trends to keep an eye on.
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Technology Trends that Have the Potential to Disrupt Business in the Next 5 Years

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When people think of the future, they think of technology maturing to help businesses in their day to day tasks. However, the reality is that certain technology trends have the potential to disrupt business. Let's look deeper at some of these technological trends.
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CRM Projects: Why They Fail and How to Prevent Failure

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The goal of a successful CRM implementation is to boost efficiency, improve customer satisfaction, simplify access to customer data and make the most of up-sell and cross-sell opportunities. Ideal implementation should make it easier for users to acquire actionable data in real-time from a range of sources and convert the CRM data repository into a key resource.
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Why introducing a self-service portal for your employees is a good idea 

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Managing a workforce can definitely be rewarding. However, this “rewarding experience” doesn’t come easy. After all, you are in charge of handling one of the organisation’s most complex resources – the workforce.  Managing people is one of the toughest jobs out there.
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Artificial Intelligence can be a leap forward to organisations

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All big businesses are shifting their focus to Artificial Intelligence (AI) now more than ever. For the people in decision-making capacities in a company, it is important first to know whether AI is their need of the hour. Almost every leap in technology these days is classified as AI. But not all technology is AI, and not all organizations are in need of implementing AI. An organization may be efficiently run by concentrating on automation while another organization may be benefiting from machine learning.