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AI-Human Collaboration: The Future of Customer Service Management

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Customer service management is gradually evolving, moving from its traditional ways where a customer had to wait for a service representative to answer the same questions over and over again. This was tiring to even think of. But things are changing for the better, and the process is no longer this tedious.
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Big Data is drastically changing the iGaming landscape

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Big data is transforming a wide variety of industries, including iGaming, as it gives companies the opportunity to introduce significant changes to their services. Here are a handful of ways big data is changing the iGaming landscape.
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iMovo's Viewpoint on Recent Developments within the iGaming Sector

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As a company specializing in customer service management, iMovo has worked alongside several companies in the Gaming sector. We note the recent events in the sector, particularly the lay-off of staff by a variety of companies, some of which we have worked quite closely with, these past years.
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Tips to get your business AI-ready 

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AI has already infiltrated many areas of our lives. From manufacturing to healthcare, almost all major industries are using AI in some form or another. Researchers eulogize AI as the technology of the future. Many believe that the rapid adoption of AI will hold the key to improving customer satisfaction in the future.
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4 Workforce Management Myths Busted

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One of the main responsibilities of managers is to ensure that their team members are happy, productive and in good health. Managing human resources, however, is easier said than done. Earlier, businesses used inefficient and error-prone manual processes to manage their human resources. Unfortunately, these processes failed miserably to forecast labor requirements. Workforce management, a concept introduced between the late 1980s and the early 1990s, addresses the shortcomings of earlier methods.
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Transforming the Aviation Industry through Business Intelligence

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The aviation industry has the potential to become the most powerful business globally, provided it takes the required measures. With increasing demand comes the indispensable responsibility to quickly rise above the standards of other prominent sectors.
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Key Questions IT Leaders Should Ask About their CRM Solution

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There are several responsibilities that the average IT leader takes on. One of them is to balance the cost of investing in new solutions while making the most of what their enterprise already uses. Now, with all the focus on boosting customer loyalty and engagement, IT leaders are forced to find easier ways to manage data and put an end to data silos. That’s where CRM solutions come in and IT leaders would be wise to consider them as strategic tools for the future. But before investing, there are a few key questions that need to be asked.
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The Growing Importance of AI in Banking

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The next big change being anticipated in banking is the use of Artificial Intelligence (AI). There has been a lot of speculation regarding the merger of banking with AI technology. While some people are concerned about the potential of AI to cut down countless number of jobs, others are anticipating smarter and more secure banking with AI.
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Customer Experience Management: Best Practices

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Customer experience management may be the baseline of any successful company nowadays. If you are looking for a customer experience platform that is powerful, scalable and flexible, contact us today! We can help you implement a successful customer service platform and support you throughout your journey.
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In the Age of Automation, it’s Never Been More Important to Be Human

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If there is one thing that the rise of AI makes even more important is the human’s role in the conversation. As users get used to AI-driven support, the human element is critical when things turn sour. This frustration may, in future, become commonplace and reflect the greatest limitation chatbots have: a lack of empathy and an inherent lack of understanding. Companies should augment their customer support operation with chatbots to free up human customer support agents for more delicate and complex issues.