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Pitfalls of neglecting workforce management

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Managing people can be gruelling at times. That’s why it’s a wise idea to invest in workforce management solutions. These solutions just make things a whole lot easier. If you’re still sceptical, let’s look at a few practical examples and see what happens when you fail to implement workforce management.  
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Workforce Management Software may be the solution to a better workplace environment 

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Good schedules provide a range of benefits such as reducing the cost of labour, generate more sales, and improve customer satisfaction. But, more importantly, they can make your employees happier and help establish a healthier workplace. Here’s how WFM can help create a healthier workplace.  
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Top trends in modern Workforce Management 

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The way people work continues to change and that means the way we manage the workforce needs to play catch-up. Speaking of changes in the workforce, here are the most significant workforce management trends that we can expect to see in the near future.  
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Make the most of Business Intelligence this year 

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When we hear the words “Business Intelligence”, our brains can't help but shoot out images of numbers, statistics, charts, and reports. This is, sadly, the general perception that we have developed about Business Intelligence over the years.  But, but here’s the thing - Business Intelligence or BI has a lot to offer.
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Leveraging Social Media for Customer Service: Tips 

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Customer service is a big deal and thanks to technology, it’s evolved a lot over the years. Today, we have all kinds of channels through which customers can engage with your business. One of these tools happens to be social media. Social media serves as an effective, fast and simple platform through which customers can interact with businesses almost instantly.  
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iMovo and Salesforce partner up for another successful event

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iMovo, a leader in Customer Experience Management recently organised a seminar titled ‘Supercharge your business: Find, Win and Keep your customers’ in collaboration with Salesforce, the world’s number one CRM platform.
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My key takeaways from the Cloud Analytics World Tour

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Cloud Analytics is an awesome subject to approach. Gartner says most enterprises will be almost fully cloud engaged by 2020, this seems to be something which other Research organisations are also echoing. Given the rapid progression of cloud technologies and availability of these technologies, I am very much in the belief that Cloud definitely is the was forward.
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Chat support is the future of customer service and marketing 

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For a business to succeed in this day and age, there are some things that are necessary. Effective marketing is one of them, and this depends on top notch customer service. After all, a major aspect of converting a lead is the readiness with which businesses can answer queries or provide information. 
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Six signs your company needs a CRM system

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A CRM system helps you manage all your customers from one place. From the same app, you can view contact info, follow up via email or social media, manage tasks, and track your performance. There comes a point where the company is growing, and you might need to manage customer relationships more effectively. Here are six signs that your company needs to invest in a CRM system.