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3 AI Trends To Watch for In 2020

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Artificial intelligence holds immense promise in almost every major field, including healthcare, manufacturing, education, and finance. It is already helping us in every area of our lives and i is still evolving. To get your business AI-ready, you need to keep an eye on the latest trends. With that thought in mind, here are a few AI trends to watch for in 2020.
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Signs that it’s time to get a CRM Software for your business in 2020

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CRM or customer relationship management aims to make customers happy because, after all, happy customers translate into better business. Satisfied customers are willing to buy more products and services of the company and develop brand loyalty. A personalised approach is crucial to retain happy customers, and with the scale at which businesses operate, this can be difficult.

How can companies reduce human-robot conflict in an automated workplace?

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Already today, a large part of the world’s jobs are partially automated. The time isn’t far when robots and humans will need to work hand-in-hand. While this development will certainly bring in many benefits, there is the most obvious problem of human-robot conflict that will afflict companies.
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Customer Service Trends In 2020

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The better the customer experience you offer, the more business your company will do. To help you achieve a seamless customer experience process, here are the latest customer service trends to watch out for in 2020.
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Big Data Trends for 2020

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Big data is no longer a buzzword, and the benefits of embracing this technology among firms have ample amounts of documentation. The era of disruptive technology is changing the skills and tools available to employees. Companies now have access to new and innovative capabilities that will streamline their operations.

5 Ways AI Can transform your CRM software

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AI is changing how CRM software works. Find out the 5 crucial ways in which AI can affect and improve your CRM software.
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The Powerful Combination of AI and Big Data 

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Most technological innovations are being driven by AI (Artificial Intelligence) and big data analytics. These fast-expanding innovations have seen rapid development over the years with no signs of slowing down. In fact, we are heading towards a future where these two technologies will be a part of every industry. 
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AI-Human Collaboration: The Future of Customer Service Management

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Customer service management is gradually evolving, moving from its traditional ways where a customer had to wait for a service representative to answer the same questions over and over again. This was tiring to even think of. But things are changing for the better, and the process is no longer this tedious.
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Big Data is drastically changing the iGaming landscape

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Big data is transforming a wide variety of industries, including iGaming, as it gives companies the opportunity to introduce significant changes to their services. Here are a handful of ways big data is changing the iGaming landscape.
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iMovo's Viewpoint on Recent Developments within the iGaming Sector

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As a company specializing in customer service management, iMovo has worked alongside several companies in the Gaming sector. We note the recent events in the sector, particularly the lay-off of staff by a variety of companies, some of which we have worked quite closely with, these past years.