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Two reasons investors love companies that use a CRM system

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Of course, investors are a tough crowd, and they don't intend to spend unless they're guaranteed to receive their pound of flesh. So, what makes a startup appealing to investors today? Well, a lot and one of those things happen to be an investment in CRM systems.  
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How the IoT will change Customer Service

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The key objective of technological advancement is to minimize human effort as much as possible. Isn’t that why we have machines in our home? The refrigerator stores our food and keeps it fresh. The TV entertains us. The washing machine helps keep our clothes clean.  
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Ten Tethered Red Balloons (Part 2)

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When DARPA and all interested parties had recovered from the sheer surprise at the swiftness with which the competition had been won, most social media experts incorrectly assumed that the competition had been won through the superior number of participants that the winning team had managed to recruit relative to the other teams. 
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The benefits of implementing a CRM solution

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Customer Relationship Management (CRM) refers to a set of strategies that aid the management of a business’s relationships with its customers. However, to implement those strategies in a more quantifiable manner, we use CRM software programs.  There are several benefits that businesses can gain from adopting a CRM approach. To begin with, CRM strategies help organizations develop better relationships with their customers.
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Workforce Management Processes that cannot be ignored 

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Efficiency is something that businesses have targeted since the beginning. It’s one of those requirements that aren’t likely to change. That’s why we have technological solutions in the first place – to make businesses more efficient and reduce unnecessary expenditure.  
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Pitfalls of neglecting workforce management

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Managing people can be gruelling at times. That’s why it’s a wise idea to invest in workforce management solutions. These solutions just make things a whole lot easier. If you’re still sceptical, let’s look at a few practical examples and see what happens when you fail to implement workforce management.  
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Workforce Management Software may be the solution to a better workplace environment 

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Good schedules provide a range of benefits such as reducing the cost of labour, generate more sales, and improve customer satisfaction. But, more importantly, they can make your employees happier and help establish a healthier workplace. Here’s how WFM can help create a healthier workplace.  
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Top trends in modern Workforce Management 

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The way people work continues to change and that means the way we manage the workforce needs to play catch-up. Speaking of changes in the workforce, here are the most significant workforce management trends that we can expect to see in the near future.