How can companies reduce human-robot conflict in an automated workplace?

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Already today, a large part of the world’s jobs are partially automated. The time isn’t far when robots and humans will need to work hand-in-hand. While this development will certainly bring in many benefits, there is the most obvious problem of human-robot conflict that will afflict companies.
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Customer Service Trends In 2020

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The better the customer experience you offer, the more business your company will do. To help you achieve a seamless customer experience process, here are the latest customer service trends to watch out for in 2020.
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Big Data Trends for 2020

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Big data is no longer a buzzword, and the benefits of embracing this technology among firms have ample amounts of documentation. The era of disruptive technology is changing the skills and tools available to employees. Companies now have access to new and innovative capabilities that will streamline their operations.

5 Ways AI Can transform your CRM software

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AI is changing how CRM software works. Find out the 5 crucial ways in which AI can affect and improve your CRM software.
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The Powerful Combination of AI and Big Data 

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Most technological innovations are being driven by AI (Artificial Intelligence) and big data analytics. These fast-expanding innovations have seen rapid development over the years with no signs of slowing down. In fact, we are heading towards a future where these two technologies will be a part of every industry. 
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AI-Human Collaboration: The Future of Customer Service Management

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Customer service management is gradually evolving, moving from its traditional ways where a customer had to wait for a service representative to answer the same questions over and over again. This was tiring to even think of. But things are changing for the better, and the process is no longer this tedious.
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Big Data is drastically changing the iGaming landscape

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Big data is transforming a wide variety of industries, including iGaming, as it gives companies the opportunity to introduce significant changes to their services. Here are a handful of ways big data is changing the iGaming landscape.
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iMovo's Viewpoint on Recent Developments within the iGaming Sector

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As a company specializing in customer service management, iMovo has worked alongside several companies in the Gaming sector. We note the recent events in the sector, particularly the lay-off of staff by a variety of companies, some of which we have worked quite closely with, these past years.
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Tips to get your business AI-ready 

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AI has already infiltrated many areas of our lives. From manufacturing to healthcare, almost all major industries are using AI in some form or another. Researchers eulogize AI as the technology of the future. Many believe that the rapid adoption of AI will hold the key to improving customer satisfaction in the future.
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4 Workforce Management Myths Busted

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One of the main responsibilities of managers is to ensure that their team members are happy, productive and in good health. Managing human resources, however, is easier said than done. Earlier, businesses used inefficient and error-prone manual processes to manage their human resources. Unfortunately, these processes failed miserably to forecast labor requirements. Workforce management, a concept introduced between the late 1980s and the early 1990s, addresses the shortcomings of earlier methods.