iMovo announces new partnership with Planday
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
BI Analytic Tools Help Business Organisations
Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.
Business Discovery – Business Intelligence Made Relevant
Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...
iMovo – 10 years on in a fast-changing world
On this day we celebrate our ten year anniversary and here are a few words on our journey that got us where we are today.
How businesses can leverage technology to recover after COVID-19
When considering implementing RPA, one should not just look at the short-term financial gains, particularly if those are simply a result of labour savings. That approach does not do justice to the power of the software, because there are multiple business benefits.
Hail to our young heroes
The current pandemic has affected all of us differently. This article looks into how the different generations handled the situation when it comes to work.
10 Benefits of Cloud Computing
One of the main benefits of cloud computing is that it enables remote work, which, recently has proved to be a necessity. However there are 9 more important benefits of cloud computing.
COVID-19 Data Storytelling
The ongoing COVID-19 pandemic is dominating all the news right now, and with over 400,000 people infected worldwide, it is understandable why this has been the case. We have seen nations deal with these outbreaks in many varying ways, although many have followed similar paths: first remaining calm, not believing it is much of a threat, before a sudden change of script with the themes of isolation, social distancing, and lockdowns.
The Future of Data Warehousing
Data warehouses often get compared to databases and data lakes. However, there is a difference between the three media. Unlike data warehouses, data lakes store raw and unstructured data in its original format. In this article, we distinguish between databases and data warehouses.
iMovo achieves ‘Zendesk Master Implementation Partner’ status
iMovo Limited is pleased to announce it has reached yet another milestone and has achieved the 'Zendesk Master Implementation Partner' status – the highest Tier that can be achieved within the Zendesk Partner Community.
Chatbot benefits your business cannot miss
Over the years chatbots have grown and improved businesses. They provide proactive support and supercharge customer service experience. The time has come to incorporate them into your business.
How to Make Effective Use of Chatbots For Your Business In 2020
Chatbots are increasingly being used by businesses to provide better customer service and are an important aspect of customer relationship management. By providing top-notch customer support and serving as a helpdesk for prospective customers, they take your business to the next level in the face of existing competition. Here’s how you can propel your business forward in 2020 by making effective use of Chatbots.
3 AI Trends To Watch for In 2020
Artificial intelligence holds immense promise in almost every major field, including healthcare, manufacturing, education, and finance. It is already helping us in every area of our lives and i is still evolving. To get your business AI-ready, you need to keep an eye on the latest trends. With that thought in mind, here are a few AI trends to watch for in 2020.