iMovo announces new partnership with Planday
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
BI Analytic Tools Help Business Organisations
Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.
Business Discovery – Business Intelligence Made Relevant
Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...
Signs that it’s time to get a CRM Software for your business in 2020
CRM or customer relationship management aims to make customers happy because, after all, happy customers translate into better business. Satisfied customers are willing to buy more products and services of the company and develop brand loyalty. A personalised approach is crucial to retain happy customers, and with the scale at which businesses operate, this can be difficult.
How can companies reduce human-robot conflict in an automated workplace?
Already today, a large part of the world’s jobs are partially automated. The time isn’t far when robots and humans will need to work hand-in-hand. While this development will certainly bring in many benefits, there is the most obvious problem of human-robot conflict that will afflict companies.
Customer Service Trends In 2020
The better the customer experience you offer, the more business your company will do. To help you achieve a seamless customer experience process, here are the latest customer service trends to watch out for in 2020.
Big Data Trends for 2020
Big data is no longer a buzzword, and the benefits of embracing this technology among firms have ample amounts of documentation. The era of disruptive technology is changing the skills and tools available to employees. Companies now have access to new and innovative capabilities that will streamline their operations.
5 Ways AI Can transform your CRM software
AI is changing how CRM software works. Find out the 5 crucial ways in which AI can affect and improve your CRM software.
The Powerful Combination of AI and Big Data
Most technological innovations are being driven by AI (Artificial Intelligence) and big data analytics. These fast-expanding innovations have seen rapid development over the years with no signs of slowing down. In fact, we are heading towards a future where these two technologies will be a part of every industry.
AI-Human Collaboration: The Future of Customer Service Management
Customer service management is gradually evolving, moving from its traditional ways where a customer had to wait for a service representative to answer the same questions over and over again. This was tiring to even think of. But things are changing for the better, and the process is no longer this tedious.
Big Data is drastically changing the iGaming landscape
Big data is transforming a wide variety of industries, including iGaming, as it gives companies the opportunity to introduce significant changes to their services. Here are a handful of ways big data is changing the iGaming landscape.
iMovo’s Viewpoint on Recent Developments within the iGaming Sector
As a company specializing in customer service management, iMovo has worked alongside several companies in the Gaming sector. We note the recent events in the sector, particularly the lay-off of staff by a variety of companies, some of which we have worked quite closely with, these past years.
Tips to get your business AI-ready
AI has already infiltrated many areas of our lives. From manufacturing to healthcare, almost all major industries are using AI in some form or another. Researchers eulogize AI as the technology of the future. Many believe that the rapid adoption of AI will hold the key to improving customer satisfaction in the future.