iMovo announces new partnership with Planday

iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.

Three reasons why the human touch still matters to customers

In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.

BI Analytic Tools Help Business Organisations

Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.

Business Discovery – Business Intelligence Made Relevant

Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...

4 Workforce Management Myths Busted

One of the main responsibilities of managers is to ensure that their team members are happy, productive and in good health. Managing human resources, however, is easier said than done. Earlier, businesses used inefficient and error-prone manual processes to manage their human resources. Unfortunately, these processes failed miserably to forecast labor requirements. Workforce management, a concept introduced between the late 1980s and the early 1990s, addresses the shortcomings of earlier methods.

Transforming the Aviation Industry through Business Intelligence

The aviation industry has the potential to become the most powerful business globally, provided it takes the required measures. With increasing demand comes the indispensable responsibility to quickly rise above the standards of other prominent sectors.

Key Questions IT Leaders Should Ask About their CRM Solution

There are several responsibilities that the average IT leader takes on. One of them is to balance the cost of investing in new solutions while making the most of what their enterprise already uses. Now, with all the focus on boosting customer loyalty and engagement, IT leaders are forced to find easier ways to manage data and put an end to data silos. That’s where CRM solutions come in and IT leaders would be wise to consider them as strategic tools for the future. But before investing, there are a few key questions that need to be asked.

The Growing Importance of AI in Banking

The next big change being anticipated in banking is the use of Artificial Intelligence (AI). There has been a lot of speculation regarding the merger of banking with AI technology. While some people are concerned about the potential of AI to cut down countless number of jobs, others are anticipating smarter and more secure banking with AI.

Customer Experience Management: Best Practices

Customer experience management may be the baseline of any successful company nowadays. If you are looking for a customer experience platform that is powerful, scalable and flexible, contact us today! We can help you implement a successful customer service platform and support you throughout your journey.

In the Age of Automation, it’s Never Been More Important to Be Human

If there is one thing that the rise of AI makes even more important is the human’s role in the conversation. As users get used to AI-driven support, the human element is critical when things turn sour. This frustration may, in future, become commonplace and reflect the greatest limitation chatbots have: a lack of empathy and an inherent lack of understanding. Companies should augment their customer support operation with chatbots to free up human customer support agents for more delicate and complex issues.

What Managers Should Look for and Take Advantage of in a CRM System

In our digital world, businesses looking to thrive need to develop strong relationships between representatives and prospects. Unfortunately, computers aren’t capable of building relationships by themselves, and people still outclass these devices when it comes to establishing a rapport.

iMovo becomes First Premier Implementation Partner for Zendesk in EMEA

iMovo Ltd, an acknowledged leader in Customer Experience Management (CEM), Business Intelligence (BI), Workforce Management (WFM) and Artificial Intelligence (AI), is pleased to announce that it has achieved Zendesk Premier Implementation Partner status, the first such partner in the EMEA region to do so.

How AI is Changing the Retail Industry

AI is already changing the way businesses tap into their customer bases and it is already playing an active role in improving and enhancing various industries. Let's have a look at how AI is changing (and has the potential to change) the retail industry.

Customer Service trends that are expected to make an impact in 2019

Companies understand the importance of improving their customer experience and are ramping up their efforts to improve their CRM processes. Because customer preferences change every year, businesses need to keep pace with changing times and tweak their customer service strategy according to the latest market trends.