What is a Zendesk App, and why do you need it? 

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If you have been using Zendesk for enough time, you surely have heard that Zendesk can be “integrated” with other pieces of software your company is already using. Let’s see together what this means, why it is so useful and why it is pushed by Zendesk marketing campaigns. 

Tips to avoid an understaffed workforce during peak season

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Peak season is almost here and you’re obviously planning to ramp up your operations in order to keep up with market demand. Obviously, this is one of those periods where you need to make sure you’ve got a large enough workforce to handle the pressure. Here are some tips to aovid an understaffed workforce.

Workforce & Schedule Management – A key to a happier and more flexible workforce

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Managing time is a big part of managing people. Like everything in life, shift work is a gentle balancing act and creating work schedules is not an easy task. It’s rare that everybody gets the shift they want, and if you manage hourly employees, you know how many issues can come up when you’re trying to schedule shifts. Predicting busy times and arranging for staff accordingly doesn’t always go smoothly.

iMovo partners up with DigitalGenius – The Artificial Intelligence (AI) Platform for Customer Service

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iMovo, a leader in Customer Experience Management (CEM), Big Data Analytics, Workforce Management and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, today announced a new partnership that will allow them to help organisations improve their customer service operations, create new efficiencies  and generate value and cost savings through the adoption of Artificial Intelligence (AI).

When mere words are not enough

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The word emoji comes from the Japanese word ‘e’ (meaning picture) and ‘moji’ (meaning character), and the widespread popularity of these pictographs (pictorial symbols) can be assessed from the fact that they are today so ubiquitous we frequently fail to notice them in our day-to-day correspondence, social media posts and replies.

AI Myths That Retailers Need to Avoid

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Artificial Intelligence is being adopted across multiple business vertical. However, not all of them seem to be on the same page. The retail sector has always been a little slow at making the most of AI, especially within the finance and travel arenas.

CRM-Based Lead Generation – Basic Tips 

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You need to keep an eye on your lead capturing and tracking strategies to ensure that you are always ahead of the curve. One way to stay on top of everything is by adopting a CRM solution. A CRM (Customer Relationship Management) solution can provide unique, personalized experiences that customers will truly appreciate.  Here are some tips on how to leverage your CRM for better leads.

Your Human Resources department could benefit from Automation  

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Workforce management consists of all the activities that are involved in handling your workforce. Efficient workforce management originates from Human Resources (HR) and one tool that makes your HR department more efficient is automation.  

Two reasons investors love companies that use a CRM system

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Of course, investors are a tough crowd, and they don't intend to spend unless they're guaranteed to receive their pound of flesh. So, what makes a startup appealing to investors today? Well, a lot and one of those things happen to be an investment in CRM systems.  

Are 12 Views enough? Well, if they are not, your Zendesk isn’t set up correctly

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Views are the primary way of managing tickets in Zendesk. Tickets…