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AI-Human Collaboration: The Future of Customer Service Management

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Customer service management is gradually evolving, moving from its traditional ways where a customer had to wait for a service representative to answer the same questions over and over again. This was tiring to even think of. But things are changing for the better, and the process is no longer this tedious.
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Big Data is drastically changing the iGaming landscape

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Big data is transforming a wide variety of industries, including iGaming, as it gives companies the opportunity to introduce significant changes to their services. Here are a handful of ways big data is changing the iGaming landscape.
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AI in Future Workplaces

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Artificial intelligence is the latest buzzword in corporate corridors. AI holds tremendous promise for both small and big businesses. It can help companies get answers to some of the most difficult questions that have been haunting them for years.
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What to watch out for before running a Multilingual Help Desk

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You are ready: you have all the content ready in your language, you learnt how to create dynamic content* in Zendesk, and you are looking forward to using your first placeholder - regardless of the language your customers speak.  But before you dive in, let's make sure you don't make any of these common mistakes.
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The Beginner's Guide to Running a Multilingual Help Desk

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The following guide will help you be well-equipped to quickly and effortlessly venture on setting up a multilingual help desk and, most importantly, connect with your customers all around the globe.
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iMovo partners up with DigitalGenius - The Artificial Intelligence (AI) Platform for Customer Service

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iMovo, a leader in Customer Experience Management (CEM), Big Data Analytics, Workforce Management and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, today announced a new partnership that will allow them to help organisations improve their customer service operations, create new efficiencies  and generate value and cost savings through the adoption of Artificial Intelligence (AI).
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3 Ways in which AI is Transforming Customer Service 

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AI can provide a wide array of benefits to businesses in general, but even more so, to the customer service industry. By harnessing the power of AI, businesses can provide better, more effective, and more cost-efficient customer service.  
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Two reasons investors love companies that use a CRM system

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Of course, investors are a tough crowd, and they don't intend to spend unless they're guaranteed to receive their pound of flesh. So, what makes a startup appealing to investors today? Well, a lot and one of those things happen to be an investment in CRM systems.  
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Key features to look for in a WFM solution 

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If you're on the hunt for a Workforce Management Solution (WFM) there are a ton of options in the market that you can choose from! However, not all of them may meet your requirements. In fact, some of them don't even possess the most basic features that today's businesses need.