What is the difference between Business Intelligence and Business Analytics?
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About business data navigation and statistics. Establishing the main difference between Business Intelligence and Business Analytics. Their utilities, features and more.
The future of Customer Service with Zendesk and iMovo
We recently held our annual event ‘The future of Customer Service’ together with Zendesk at the exclusive Royal Malta Golf Club, Marsa. This event revolved around the topic of Artificial Intelligence and how it can boost your team’s productivity.
Five ways in which a Workforce Management System facilitates HR departments
Workforce management is a set of management tools and structures that allow businesses to monitor and manage their workforce, assess performances, manage salaries and work benefits, manage field service activities and deploy manpower more efficiently. The basic objective is to optimise the work output from the employees based on demand-based scheduling.
Leveraging Social Media for Customer Service: Tips
Customer service is a big deal and thanks to technology, it’s evolved a lot over the years. Today, we have all kinds of channels through which customers can engage with your business. One of these tools happens to be social media. Social media serves as an effective, fast and simple platform through which customers can interact with businesses almost instantly.
Chat support is the future of customer service and marketing
For a business to succeed in this day and age, there are some things that are necessary. Effective marketing is one of them, and this depends on top notch customer service. After all, a major aspect of converting a lead is the readiness with which businesses can answer queries or provide information.
Zendesk – The next level of Customer Experience Management
Zendesk is a cloud-based customer service software which offers helpdesk solutions to companies. The main aim of Zendesk is to improve customer service and help build better customer relations. The company has developed a number of products to deliver to this end. Zendesk products cater for the smallest startup business to large multinational corporations.
Customer Service and AI: What we can expect in 2018
Artificial Intelligence is perceived as the ultimate weapon in a business’s arsenal. The average enterprise hopes to see more automation, streamlined processes, worker augmentations and profitable insights. On the whole, AI promises to make life easier for businesses and customers alike.Members of the board are dreaming about the massive benefits that AI can bring to their business. However, it's not all rainbows and butterflies.
Improve your holiday customer service with these tools
There are certain things that are bound to happen as the holiday season gets closer. An increase in stress levels amongst the service crew, for instance, is one of those things. Holiday time is when your average customer is going to shop more than usual and that means keeping up with their service requests is going to be a major challenge. So, your only option is to stay prepared. A good way of preparing for the holiday season is to leverage some of these effective tools.
Three customer service mistakes that you must avoid
The importance of great customer service in the progress and development of a business enterprise cannot be stressed enough. It is all about what your clients and customers think of you as a brand that defines your reputation in the market. Needless to say, you just cannot grow or cement your position within a sea of competitors by treating your customers with negligence or disdain. While most of the articles tell you what you should do to provide a delightful experience for your customers, we are here to guide you on the common customer service mistakes that you should avoid making.
Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.