iMovo announces new partnership with Planday
/
0 Comments
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
BI Analytic Tools Help Business Organisations
Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.
Business Discovery – Business Intelligence Made Relevant
Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...
Implementing a successful Digital Transformation Strategy Playbook
With technology disruptions becoming more rampant than ever, digital transformation is changing the way companies operate. Whether it is better data collection or improved customer experience, businesses have realised the importance and benefits of digital transformation. Growth opportunities and competitive pressure are some crucial drivers of digital transformation. Data breach scandals making the headlines regularly and new regulations such as the GDPR are also providing the necessary impetus for businesses to digitally transform.
How Investing in Customer Experience Can Help You Deliver Impactful Customer Service?
Experience is everything. When you give your customers a great experience, it makes them feel appreciated. It increases brand loyalty and better word of mouth. Customers are also likely to buy more with a positive customer experience.
Quick guide about the #1 Customer Support – Zendesk
In an age where businesses are allowing their customers to reach…
The advantages and benefits of implementing an Integrated Customer Support Service
Customer service is one of the most crucial aspects of running…
Improving CX strategies results in delighted customers that are more likely to be retained
In a human-to-human world, businesses that still have not turned…
The best practices for an effective Customer Experience in 2022
Organizations are forced to adjust their business strategies…
Turn and Face the Change – How does the post-covid corporate environment look like?
All too often, change occurs in small, incremental, and sometimes…
Top 5 digital transformation trends for success in 2021 and beyond
Technology is rapidly changing and transforming the way we live…
iMovo achieves ‘Zendesk Master Implementation Partner’ status
iMovo Limited is pleased to announce it has reached yet another milestone and has achieved the 'Zendesk Master Implementation Partner' status – the highest Tier that can be achieved within the Zendesk Partner Community.
AI-Human Collaboration: The Future of Customer Service Management
Customer service management is gradually evolving, moving from its traditional ways where a customer had to wait for a service representative to answer the same questions over and over again. This was tiring to even think of. But things are changing for the better, and the process is no longer this tedious.