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Improve your holiday customer service with these tools

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There are certain things that are bound to happen as the holiday season gets closer. An increase in stress levels amongst the service crew, for instance, is one of those things. Holiday time is when your average customer is going to shop more than usual and that means keeping up with their service requests is going to be a major challenge. So, your only option is to stay prepared. A good way of preparing for the holiday season is to leverage some of these effective tools.

Three customer service mistakes that you must avoid

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The importance of great customer service in the progress and development of a business enterprise cannot be stressed enough. It is all about what your clients and customers think of you as a brand that defines your reputation in the market. Needless to say, you just cannot grow or cement your position within a sea of competitors by treating your customers with negligence or disdain. While most of the articles tell you what you should do to provide a delightful experience for your customers, we are here to guide you on the common customer service mistakes that you should avoid making.
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Three reasons why the human touch still matters to customers

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In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
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Zendesk annual event: Creating an effortless customer experience for your customers

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This event brought together professionals from various sectors such as financial services and iGaming who were interested in learning how Zendesk can help their company provide better customer experiences. Attendees had the opportunity to meet with Zendesk’s very own Sales Director, Gabriel Frasconi who spoke about the importance of creating relationships with customers and about Zendesk's new and upcoming updates.
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Responding to customer feedback: What not to do

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Good companies are aware of how important it is to maintain a positive relationship with customers. Their responses are polite and to the point, and their objective is to always offer a solution. They make it a point to make the most of the feedback they receive, regardless of whether it is positive or negative. In other words, they do everything it takes to protect their reputation and brand image.
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Seven best practices of customer service

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Customers judge a company not just by its product or service, but also by the competence, behavior and attitude of its staff. Consistently poor customer service can easily prompt customers to abandon a brand whose product they may have otherwise appreciated.
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iMovo appointed Premier Solution Provider for Zendesk in EMEA

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iMovo is pleased to announce that it has been appointed as a Zendesk Premier Solution Provider in the EMEA region – the highest level of achievement for a Zendesk Partner.
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Whatever you want

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At the core of a CRM approach is the appreciation that customer life-time value can be optimised when deeper relationships are formed between carefully targeted customers and the respective business organisation.
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Zendesk Talk update: New Call Monitoring feature available

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Zendesk has recently announced the launch of Call Monitoring, a new feature which will be available exclusively to customers on the Talk Advanced plan. With the new Live Calls dashboard, Zendesk admins will now be able to see at-a-glance all ongoing calls, listen in on agent conversations and barge in on calls when agents need support or escalation.
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Zendesk Success Story: Surrey County Council

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iMovo has recently successfully implemented a customer service project for the Surrey County Council.