The Beginner's Guide to Running a Multilingual Help Desk
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The following guide will help you be well-equipped to quickly and effortlessly venture on setting up a multilingual help desk and, most importantly, connect with your customers all around the globe.
iMovo partners up with DigitalGenius - The Artificial Intelligence (AI) Platform for Customer Service
iMovo, a leader in Customer Experience Management (CEM), Big Data Analytics, Workforce Management and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, today announced a new partnership that will allow them to help organisations improve their customer service operations, create new efficiencies and generate value and cost savings through the adoption of Artificial Intelligence (AI).
3 Ways in which AI is Transforming Customer Service
AI can provide a wide array of benefits to businesses in general, but even more so, to the customer service industry. By harnessing the power of AI, businesses can provide better, more effective, and more cost-efficient customer service.
Two reasons investors love companies that use a CRM system
Of course, investors are a tough crowd, and they don't intend to spend unless they're guaranteed to receive their pound of flesh. So, what makes a startup appealing to investors today? Well, a lot and one of those things happen to be an investment in CRM systems.
Are 12 Views enough? Well, if they are not, your Zendesk isn’t set up correctly
Views are the primary way of managing tickets in Zendesk. Tickets…
Key features to look for in a WFM solution
If you're on the hunt for a Workforce Management Solution (WFM) there are a ton of options in the market that you can choose from! However, not all of them may meet your requirements. In fact, some of them don't even possess the most basic features that today's businesses need.
The 4 Ps of Workforce Management
Workforce management (WFM) consists of the whole host of activities that an organisation employs in order to optimize the efficiency and output of its manpower. Activities such as work and manpower scheduling, demand forecast, and management of staff are a part of workforce management.
The benefits of implementing a CRM solution
Customer Relationship Management (CRM) refers to a set of strategies that aid the management of a business’s relationships with its customers. However, to implement those strategies in a more quantifiable manner, we use CRM software programs. There are several benefits that businesses can gain from adopting a CRM approach. To begin with, CRM strategies help organizations develop better relationships with their customers.
Ten Tethered Red Balloons (Part 1)
As a company specialising in Customer Experience Management (CEM), a field of client analysis that encompasses the relatively modern medium of social networks, there is one particular question that we, at iMovo, get asked more often than any other. This question revolves around the hype of social media and this is where the story of the ten red balloons starts.
What is the difference between Business Intelligence and Business Analytics?
About business data navigation and statistics. Establishing the main difference between Business Intelligence and Business Analytics. Their utilities, features and more.