iMovo announces new partnership with Planday
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
BI Analytic Tools Help Business Organisations
Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.
Business Discovery – Business Intelligence Made Relevant
Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...
Big Data is drastically changing the iGaming landscape
Big data is transforming a wide variety of industries, including iGaming, as it gives companies the opportunity to introduce significant changes to their services. Here are a handful of ways big data is changing the iGaming landscape.
AI in Future Workplaces
Artificial intelligence is the latest buzzword in corporate corridors. AI holds tremendous promise for both small and big businesses. It can help companies get answers to some of the most difficult questions that have been haunting them for years.
What to watch out for before running a Multilingual Help Desk
You are ready: you have all the content ready in your language, you learnt how to create dynamic content* in Zendesk, and you are looking forward to using your first placeholder - regardless of the language your customers speak. But before you dive in, let's make sure you don't make any of these common mistakes.
The Beginner’s Guide to Running a Multilingual Help Desk
The following guide will help you be well-equipped to quickly and effortlessly venture on setting up a multilingual help desk and, most importantly, connect with your customers all around the globe.
iMovo partners up with DigitalGenius – The Artificial Intelligence (AI) Platform for Customer Service
iMovo, a leader in Customer Experience Management (CEM), Big Data Analytics, Workforce Management and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, today announced a new partnership that will allow them to help organisations improve their customer service operations, create new efficiencies and generate value and cost savings through the adoption of Artificial Intelligence (AI).
3 Ways in which AI is Transforming Customer Service
AI can provide a wide array of benefits to businesses in general, but even more so, to the customer service industry. By harnessing the power of AI, businesses can provide better, more effective, and more cost-efficient customer service.
Two reasons investors love companies that use a CRM system
Of course, investors are a tough crowd, and they don't intend to spend unless they're guaranteed to receive their pound of flesh. So, what makes a startup appealing to investors today? Well, a lot and one of those things happen to be an investment in CRM systems.
Are 12 Views enough? Well, if they are not, your Zendesk isn’t set up correctly
Views are the primary way of managing tickets in Zendesk. Tickets…
Key features to look for in a WFM solution
If you're on the hunt for a Workforce Management Solution (WFM) there are a ton of options in the market that you can choose from! However, not all of them may meet your requirements. In fact, some of them don't even possess the most basic features that today's businesses need.
The 4 Ps of Workforce Management
Workforce management (WFM) consists of the whole host of activities that an organisation employs in order to optimize the efficiency and output of its manpower. Activities such as work and manpower scheduling, demand forecast, and management of staff are a part of workforce management.