iMovo announces new partnership with Planday
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
BI Analytic Tools Help Business Organisations
Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.
Business Discovery – Business Intelligence Made Relevant
Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...
The benefits of implementing a CRM solution
Customer Relationship Management (CRM) refers to a set of strategies that aid the management of a business’s relationships with its customers. However, to implement those strategies in a more quantifiable manner, we use CRM software programs. There are several benefits that businesses can gain from adopting a CRM approach. To begin with, CRM strategies help organizations develop better relationships with their customers.
Ten Tethered Red Balloons (Part 1)
As a company specialising in Customer Experience Management (CEM), a field of client analysis that encompasses the relatively modern medium of social networks, there is one particular question that we, at iMovo, get asked more often than any other. This question revolves around the hype of social media and this is where the story of the ten red balloons starts.
What is the difference between Business Intelligence and Business Analytics?
About business data navigation and statistics. Establishing the main difference between Business Intelligence and Business Analytics. Their utilities, features and more.
The future of Customer Service with Zendesk and iMovo
We recently held our annual event ‘The future of Customer Service’ together with Zendesk at the exclusive Royal Malta Golf Club, Marsa. This event revolved around the topic of Artificial Intelligence and how it can boost your team’s productivity.
Five ways in which a Workforce Management System facilitates HR departments
Workforce management is a set of management tools and structures that allow businesses to monitor and manage their workforce, assess performances, manage salaries and work benefits, manage field service activities and deploy manpower more efficiently. The basic objective is to optimise the work output from the employees based on demand-based scheduling.
Leveraging Social Media for Customer Service: Tips
Customer service is a big deal and thanks to technology, it’s evolved a lot over the years. Today, we have all kinds of channels through which customers can engage with your business. One of these tools happens to be social media. Social media serves as an effective, fast and simple platform through which customers can interact with businesses almost instantly.
Chat support is the future of customer service and marketing
For a business to succeed in this day and age, there are some things that are necessary. Effective marketing is one of them, and this depends on top notch customer service. After all, a major aspect of converting a lead is the readiness with which businesses can answer queries or provide information.
Zendesk – The next level of Customer Experience Management
Zendesk is a cloud-based customer service software which offers helpdesk solutions to companies. The main aim of Zendesk is to improve customer service and help build better customer relations. The company has developed a number of products to deliver to this end. Zendesk products cater for the smallest startup business to large multinational corporations.
Customer Service and AI: What we can expect in 2018
Artificial Intelligence is perceived as the ultimate weapon in a business’s arsenal. The average enterprise hopes to see more automation, streamlined processes, worker augmentations and profitable insights. On the whole, AI promises to make life easier for businesses and customers alike.Members of the board are dreaming about the massive benefits that AI can bring to their business. However, it's not all rainbows and butterflies.
Improve your holiday customer service with these tools
There are certain things that are bound to happen as the holiday season gets closer. An increase in stress levels amongst the service crew, for instance, is one of those things. Holiday time is when your average customer is going to shop more than usual and that means keeping up with their service requests is going to be a major challenge. So, your only option is to stay prepared. A good way of preparing for the holiday season is to leverage some of these effective tools.