iMovo announces new partnership with Planday
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
BI Analytic Tools Help Business Organisations
Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.
Business Discovery – Business Intelligence Made Relevant
Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...
iMovo Celebrates Fifth Anniversary
iMovo, a leader in the fields of Customer Experience Management (CEM) and Business Intelligence (BI), recently celebrated its fifth year anniversary.
iMovo Wins NIC Malta Mobile App Prize
iMovo, a leader in the fields of BI, CEM and social media analytics has recently won the NIC Malta Mobile App Prize
Qlik releases Qlik Sense 2.1
Qlik is pleased to announce the availability of Qlik Sense 2.1. This release provides a more complete Qlik Sense experience to date and allows customers to explore, create and collaborate with greater simplicity.
iMovo Team Go Sailing As Part of Team Building Exercise
All employees working at iMovo, a company specialising in the fields of Customer Experience Management (CEM) and Business Intelligence (BI), have recently participated in a team-building exercise that involved sailing around Malta and Gozo.
iMovo Signs a Collaboration Agreement with Zendesk
iMovo, a leader in the Customer Experience Management arena, has recently announced that it has signed an agreement that extends its collaboration with Zendesk Inc. (NYSE: ZEN), a leading cloud-based customer service software company.
Welcoming the newest members of iMovo
Welcome to our new team members: Miriana, Kelly and Emmanuel
iMovo and Zendesk Collaborate to Host Customer Service Seminar
iMovo, a leader in Customer Experience Management (CEM) recently organised a seminar with the title - “What Does Great Customer Service Look Like?” in collaboration with Zendesk, the leading provider of cloud-based help-desk and customer service software.
iMovo and Microsoft in Joint CRM Seminar
iMovo, a leader in the fields of Customer Experience Management (CEM) and Business Intelligence (BI), recently organised a Customer Relationship Management (CRM) seminar, in association with their partners, Microsoft, at the Microsoft Innovation Centre in Skyparks, Luqa. Aimed at executives and business leaders working in financial services, the event addressed how Microsoft Dynamics CRM can help professionals in the financial services industry to develop meaningful and enduring relationships with their customers.
Zendesk News February 2015 – Updates, Improvements and New Feature Releases
The Zendesk team are constantly working on new features and improvements with the aim of making their beautifully simple customer service platform even better than ever. Here is a list of things that have changed or been added to Zendesk in the past couple of months.
Zendesk on iGaming USA Daily
An article by Christa Agius appears on iGaming USA Daily, an online newspaper that gathers information about the igaming industry in the USA.