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CHOGM15 - Protecting Natural Resources

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This infographic gives an overview of which Commonwealth countries are the biggest consumers of crude oil and electricity. You will also be amazed to discover which countries have already moved away from fossil fuels and are already relying heavily on renewable sources of energy.
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Four Zendesk Apps for all Four Seasons

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Zendesk enables you to seamlessly integrate an unlimited number of applications which further extend its capabilities. We have already highlighted five free apps in a recent article: “5 Free Zendesk Apps that will Make Your Life 10 times Easier". We will continue where we left off and introduce you to another four Zendesk Apps which are very popular with our customers.
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The Concealed Treasure Uncovered

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The seemingly ever-present Arab in Black meant that those around it never questioned its significance. Similarly, corporate data in today so pervasive in our everyday business processes that few ever bother to question the true value of such data if exploited within a different or diverse context.
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The Importance of Using CRM in your Business

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There are countless ways to leverage the CRM towards developing new opportunities. Applications such as cross-selling, up-selling, profitability analysis, and campaign management are just a few, and innovative possibilities are evolving all the time.
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Increase your impact with Microsoft Dynamics Marketing

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Microsoft Dynamics Marketing is a stand-alone, integrated marketing management solution for marketing operations, planning, execution, and analytics across all channels—digital, social, and traditional.
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Customer Support 7th Heaven – How to Get There in 7 Easy Steps

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Online Help Centres provide customers with a complete self-service support option. Customers can use it as a knowledge base, community and customer portal. But, what makes a good help centre? What are the components that are critical for customers’ satisfaction?
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5 Free Zendesk Apps that will Make Your Life 10 Times Easier

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Here are 5 free Apps that we guarantee will make your life easier.
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Big Data has a Long Tail, and it has Value

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Many depict big data as a huge data creature which is difficult to understand and very hard to control. What many don’t know however is that this creature has a very long tail, and a Value(able) one as well!
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How to Provide the Best Internal Support

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Two weeks ago iMovo and Zendesk collaborated to host a half-day event which drew special attention to how companies can provide great customer service .At the end of the event we asked all attendees to answer two simple questions to help us understand their number 1 issue. We thus gathered all the feedback and found that one issue was particularly niggling.
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The Wall Of Bound

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Strict corporate governance is often justified as necessary to protect valuable corporate data and prevent it from falling into the hands of the competition. However, this data is often electronically ‘locked’ away from the very stakeholders who have the potential to enrich, improve and augment its timely and profitable value.