iMovo announces new partnership with Planday

iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.

Three reasons why the human touch still matters to customers

In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.

BI Analytic Tools Help Business Organisations

Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.

Business Discovery – Business Intelligence Made Relevant

Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...

Zendesk Success Story: Surrey County Council

iMovo has recently successfully implemented a customer service project for the Surrey County Council.

iMovo Team Go Sailing As Part of Team Building Exercise

All employees working at iMovo, a company specialising in the fields of Customer Experience Management (CEM) and Business Intelligence (BI), have recently participated in a team-building exercise that involved sailing around Malta and Gozo.

iMovo Signs a Collaboration Agreement with Zendesk

iMovo, a leader in the Customer Experience Management arena, has recently announced that it has signed an agreement that extends its collaboration with Zendesk Inc. (NYSE: ZEN), a leading cloud-based customer service software company.

UK General Election 2015 – An Infographic

We at iMovo are a bunch of number loving junkies and we simply love painting with numbers! So watching the live feeds of the UK General Election was too much of a temptation for us not to sit down and visualise the numbers into some quick charts and analyse some performance indicators.

Zendesk News February 2015 – Updates, Improvements and New Feature Releases

The Zendesk team are constantly working on new features and improvements with the aim of making their beautifully simple customer service platform even better than ever. Here is a list of things that have changed or been added to Zendesk in the past couple of months.

Seminar: Using the Cloud to Power your Business

The Cloud is changing the Sales and Marketing function as we know it. Join us at our exclusive morning event, to learn how the Cloud can help you to put your customers at the centre of your sales and marketing process and to drive demand for your products.

How to demystify big data in iGaming – setting the right KPIs for success

Terms such as SMART objectives and SMART KPIs have become a part of our day-to-day vocabulary in the iGaming world. To get from where we are now to where we want to be in future, we need to have a plan. We’ve all heard it before, failing to plan is planning to fail.

Driving Sustainability & Growth In The Taxi Cab Industry

In less than three years eCabs has established itself as a market leader in the so-called ‘black’ taxi services sector. Achieving this in such a short time would have been almost impossible without the support of ICT. It has contributed to turning the perception of taxi services on its head. Learn about how iMovo helped eCabs achieve success and business growth click here.

iMovo & eCabs make it to the eBiz Awards finals

Following the successful implementation of an online booking engine based on the Microsoft CRM platform for eCabs, Malta's premier taxi cab company earlier this year - the product, known as (Integrated Booking & CRM Solution) IBOCS was one of three finalists for the "Best eBusiness Idea of the year" category.

iMovo Feature in the Times of Malta Business Section in CRM and BI Fields.

One year on, iMovo shares some of its perspectives with the Times of Malta , deputy business editor Joanna Ripard. Startups can be a tough ride and an exciting process of self discovery for those brave enough to take the plunge...