Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.

All employees working at iMovo, a company specialising in the fields of Customer Experience Management (CEM) and Business Intelligence (BI), have recently participated in a team-building exercise that involved sailing around Malta and Gozo.

The Zendesk team are constantly working on new features and improvements with the aim of making their beautifully simple customer service platform even better than ever. Here is a list of things that have changed or been added to Zendesk in the past couple of months.

In less than three years eCabs has established itself as a market leader in the so-called ‘black’ taxi services sector. Achieving this in such a short time would have been almost impossible without the support of ICT. It has contributed to turning the perception of taxi services on its head. Learn about how iMovo helped eCabs achieve success and business growth click here.