iMovo announces new partnership with Planday

iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.

Three reasons why the human touch still matters to customers

In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.

BI Analytic Tools Help Business Organisations

Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.

Business Discovery – Business Intelligence Made Relevant

Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...

iMovo Wins NIC Malta Mobile App Prize

iMovo, a leader in the fields of BI, CEM and social media analytics has recently won the NIC Malta Mobile App Prize

Qlik releases Qlik Sense 2.1

Qlik is pleased to announce the availability of Qlik Sense 2.1. This release provides a more complete Qlik Sense experience to date and allows customers to explore, create and collaborate with greater simplicity.

iMovo Team Go Sailing As Part of Team Building Exercise

All employees working at iMovo, a company specialising in the fields of Customer Experience Management (CEM) and Business Intelligence (BI), have recently participated in a team-building exercise that involved sailing around Malta and Gozo.

iMovo Signs a Collaboration Agreement with Zendesk

iMovo, a leader in the Customer Experience Management arena, has recently announced that it has signed an agreement that extends its collaboration with Zendesk Inc. (NYSE: ZEN), a leading cloud-based customer service software company.

Welcoming the newest members of iMovo

Welcome to our new team members: Miriana, Kelly and Emmanuel

iMovo and Zendesk Collaborate to Host Customer Service Seminar

iMovo, a leader in Customer Experience Management (CEM) recently organised a seminar with the title - “What Does Great Customer Service Look Like?” in collaboration with Zendesk, the leading provider of cloud-based help-desk and customer service software.

Iva vs Le – What does Facebook Data Say?

Using social media to analyse political opinions is becoming increasingly common-practice. Perhaps one of the most interesting facets of this development is the possibility of ‘pulsing’ the public’s opinion in real-time and understanding general swings in public opinion as well as overall trends.

Tableau 9.0 Brings Interactive Speed and Enriched Flow to Data Analytics

Tableau Software has today announced the general availability of Tableau 9.0, a major release of its fast visual analytics software. New capabilities help people to achieve more with data, answering questions at interactive speed.

iMovo and Microsoft in Joint CRM Seminar

iMovo, a leader in the fields of Customer Experience Management (CEM) and Business Intelligence (BI), recently organised a Customer Relationship Management (CRM) seminar, in association with their partners, Microsoft, at the Microsoft Innovation Centre in Skyparks, Luqa. Aimed at executives and business leaders working in financial services, the event addressed how Microsoft Dynamics CRM can help professionals in the financial services industry to develop meaningful and enduring relationships with their customers.

Zendesk News February 2015 – Updates, Improvements and New Feature Releases

The Zendesk team are constantly working on new features and improvements with the aim of making their beautifully simple customer service platform even better than ever. Here is a list of things that have changed or been added to Zendesk in the past couple of months.