iMovo announces new partnership with Planday

iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.

Three reasons why the human touch still matters to customers

In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.

BI Analytic Tools Help Business Organisations

Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.

Business Discovery – Business Intelligence Made Relevant

Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...

iMovo Launches ‘Socionomix Monitor’ To Help Protect Business Reputation

iMovo, the leading business intelligence and customer experience management company, has developed a unique tool – Socionomix Monitor – that allows organisations to monitor what is being said about them on social media and to know how their brand is perceived.

Sales Through Service: Four Simple Customer Service Tips To Increase Sales

Good customer service is fundamental; especially today in an ever-changing business environment where alternatives are easily found and there are little to no changeover costs. This should encourage you to ask yourself if you are giving the best customer support to your customers. If you are not sure you do, here are some good reasons why you should invest more in customer service.

iMovo Appointed Microsoft Key Solutions Provider

iMovo, a leading Maltese Customer Experience Management (CEM) company, has recently been recognised by Microsoft Malta as a Key Solutions Provider (KSP) for Microsoft Dynamics CRM solutions in Malta.

Business Intelligence – Why a Long Leash is Not Equal to Freedom

In order to analyse data, Business Intelligence (BI) developers usually include a lot of intelligent logic in the dashboards that they develop. This however could be restricting the freedom to get the answer to ANY question that the end-user might have. As once quoted by Marty Rubin, “a long leash is not freedom.”

It is time for a renewed national ICT Industry Policy Framework

Malta’s ICT industry has experienced substantial growth, which to a degree mirrors similar trends elsewhere since 1990. Today the sector is said to contribute some 5% of GDP. Historically, the first national ICT policy has its roots in a Public Service Review carried out in 1990 which charted out strategic reform supported by ICT.

iMovo & eCabs make it to the eBiz Awards finals

Following the successful implementation of an online booking engine based on the Microsoft CRM platform for eCabs, Malta's premier taxi cab company earlier this year - the product, known as (Integrated Booking & CRM Solution) IBOCS was one of three finalists for the "Best eBusiness Idea of the year" category.

Gartner Again Rated Qlikview As A Leader

Gartner has recently published the 2012 Magic Quadrant for Business Intelligence (BI) Platforms which presents Gartner’s annual opinion of the main software vendors that should be considered by organisations seeking to develop business intelligence applications. iMovo Advisor Hadrian Sammut shares some perspectives with the Times of Malta.