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Artificial Intelligence can be a leap forward to organisations

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All big businesses are shifting their focus to Artificial Intelligence (AI) now more than ever. For the people in decision-making capacities in a company, it is important first to know whether AI is their need of the hour. Almost every leap in technology these days is classified as AI. But not all technology is AI, and not all organizations are in need of implementing AI. An organization may be efficiently run by concentrating on automation while another organization may be benefiting from machine learning.
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The need for Competitive Intelligence 

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Competitive intelligence is an integral part of a company's decision-making process. It is the act of collecting and analysing information about competitors and the marketplace with the intention of forming a business strategy. Competitive intelligence is more than simply analysing the competitor. It involves learning about the company's external environment. It embraces the entire environment that involves competitors, distributors, customers, technologies, and macroeconomic data. 
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Follow these CRM practices for better business

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A Customer Relationship Management (CRM) system helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates team communication. However, for a CRM to be successful you need to perform regular maintenance and undertake certain repetitive tasks. In a business, one of the many things you’ll need to repeat time after time is customer segmentation and documentation, especially if you rely on a CRM system.
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Emoji & Machine Learning - Making ChatBots more human 

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Communication nowadays is an essential part of our daily lives, be it for personal or professional purposes. It has never been easier to get a message across to someone in mere seconds, especially with the advent of smartphones in the new millennium’s early years. 
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The Beginner's Guide to Running a Multilingual Help Desk

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The following guide will help you be well-equipped to quickly and effortlessly venture on setting up a multilingual help desk and, most importantly, connect with your customers all around the globe.
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Top CRM trends that can be game changers in 2019 

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As businesses gear up to embark on their journey of becoming customer-focused to customer-centric organizations, the need for reaching out to customers is more evident than ever before. Organizations over the world have taken note and have come up with CRM strategies that focus on exceeding customer expectations and achieving customer delight.
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How retailers can convert big data into smart data 

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The internet has allowed retailers today to collect as much data as possible. Coupled with the beneficial systems such as cloud services, retailers can also store this data on a system that is virtually infinite. Plus, they even have the computing power now to actually process this data. 
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The Cabin on the Lake: Data repositories for Business Analytics 

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Big Data Analytics continues to help businesses thrive and grow by condensing the constant influx of data into a digestible, visual representation. A sometimes-overlooked aspect of Big Data is the proper repository needed to contain it. 
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iMovo partners up with DigitalGenius - The Artificial Intelligence (AI) Platform for Customer Service

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iMovo, a leader in Customer Experience Management (CEM), Big Data Analytics, Workforce Management and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, today announced a new partnership that will allow them to help organisations improve their customer service operations, create new efficiencies  and generate value and cost savings through the adoption of Artificial Intelligence (AI).
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When mere words are not enough

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The word emoji comes from the Japanese word ‘e’ (meaning picture) and ‘moji’ (meaning character), and the widespread popularity of these pictographs (pictorial symbols) can be assessed from the fact that they are today so ubiquitous we frequently fail to notice them in our day-to-day correspondence, social media posts and replies.