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The future of Customer Service with Zendesk and iMovo

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We recently held our annual event ‘The future of Customer Service’ together with Zendesk at the exclusive Royal Malta Golf Club, Marsa. This event revolved around the topic of Artificial Intelligence and how it can boost your team’s productivity.
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iMovo announces new partnership with Planday

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iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
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iMovo and Salesforce partner up for another successful event

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iMovo, a leader in Customer Experience Management recently organised a seminar titled ‘Supercharge your business: Find, Win and Keep your customers’ in collaboration with Salesforce, the world’s number one CRM platform.
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The Top Business Intelligence Trends In 2018 

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Business intelligence is the process of using technology to analyze data in order to help a business make an informed decision when it comes to carrying out a business operation. Several organizations are making use of different business solutions in order to accelerate their growth and progress. Here are some of the business intelligence trends you should be looking out for in 2018. 
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How CRM systems can help with branding 

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We all know how competitive the business landscape is becoming these days. As days pass, it’s becoming quite clear that, in order to stand out and be relevant, a business needs to create an appreciation for its brand. But, how does that happen? Well, you could say that developing a good product is one solution. Well, it definitely is, but branding is far more complex and there are so many points to be addressed.
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AI trends we are expecting in 2018 

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2018 is here and we already experienced a deluge of articles and blogs that discuss the various technological trends for this year. This got us curious about what we could expect in the AI (Artificial Intelligence) sector during the year so we set out to determine exactly that. This article explains three things you can expect in the AI sector in 2018.
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Zendesk – The next level of Customer Experience Management 

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Zendesk is a cloud-based customer service software which offers helpdesk solutions to companies. The main aim of Zendesk is to improve customer service and help build better customer relations. The company has developed a number of products to deliver to this end. Zendesk products cater for the smallest startup business to large multinational corporations. 
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Get on board with Tableau 10.5

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One of the world’s most powerful BI Visual Analytics tool has been updated once again, and this time it isn’t holding back with powerful new features across all their platforms, it once again will remind you why you chose Tableau in the first place.
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Six basic benefits of using Business Intelligence tools

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Business Intelligence (BI) is a technological concept that involves leveraging an organization’s strategies and tactical information to analyze data and provide employees and clients with the necessary capabilities to achieve intended outcomes. However, for this to happen, organizations need effective business intelligence tools. Read more for reasons organizations should invest in such tools.