iMovo announces new partnership with Planday
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
BI Analytic Tools Help Business Organisations
Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.
Business Discovery – Business Intelligence Made Relevant
Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...
Customer Experience Management: Best Practices
Customer experience management may be the baseline of any successful company nowadays. If you are looking for a customer experience platform that is powerful, scalable and flexible, contact us today! We can help you implement a successful customer service platform and support you throughout your journey.
Mistakes to avoid when using Big Data
In today’s data driven world, information is money. Businesses around the world are investing a considerable amount of resources to mine, store, and process data that can help them uncover important patterns and other trends.
How AI is Changing the Retail Industry
AI is already changing the way businesses tap into their customer bases and it is already playing an active role in improving and enhancing various industries. Let's have a look at how AI is changing (and has the potential to change) the retail industry.
Technology Trends that Have the Potential to Disrupt Business in the Next 5 Years
When people think of the future, they think of technology maturing to help businesses in their day to day tasks. However, the reality is that certain technology trends have the potential to disrupt business. Let's look deeper at some of these technological trends.
AI in Future Workplaces
Artificial intelligence is the latest buzzword in corporate corridors. AI holds tremendous promise for both small and big businesses. It can help companies get answers to some of the most difficult questions that have been haunting them for years.
Why introducing a self-service portal for your employees is a good idea
Managing a workforce can definitely be rewarding. However, this “rewarding experience” doesn’t come easy. After all, you are in charge of handling one of the organisation’s most complex resources – the workforce. Managing people is one of the toughest jobs out there.
Artificial Intelligence can be a leap forward to organisations
All big businesses are shifting their focus to Artificial Intelligence (AI) now more than ever. For the people in decision-making capacities in a company, it is important first to know whether AI is their need of the hour. Almost every leap in technology these days is classified as AI. But not all technology is AI, and not all organizations are in need of implementing AI. An organization may be efficiently run by concentrating on automation while another organization may be benefiting from machine learning.
The need for Competitive Intelligence
Competitive intelligence is an integral part of a company's decision-making process. It is the act of collecting and analysing information about competitors and the marketplace with the intention of forming a business strategy. Competitive intelligence is more than simply analysing the competitor. It involves learning about the company's external environment. It embraces the entire environment that involves competitors, distributors, customers, technologies, and macroeconomic data.
Follow these CRM practices for better business
A Customer Relationship Management (CRM) system helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates team communication. However, for a CRM to be successful you need to perform regular maintenance and undertake certain repetitive tasks. In a business, one of the many things you’ll need to repeat time after time is customer segmentation and documentation, especially if you rely on a CRM system.
Emoji & Machine Learning – Making ChatBots more human
Communication nowadays is an essential part of our daily lives, be it for personal or professional purposes. It has never been easier to get a message across to someone in mere seconds, especially with the advent of smartphones in the new millennium’s early years.