iMovo announces new partnership with Planday

iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.

Three reasons why the human touch still matters to customers

In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.

BI Analytic Tools Help Business Organisations

Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.

Business Discovery – Business Intelligence Made Relevant

Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...

The Beginner’s Guide to Running a Multilingual Help Desk

The following guide will help you be well-equipped to quickly and effortlessly venture on setting up a multilingual help desk and, most importantly, connect with your customers all around the globe.

Top CRM trends that can be game changers in 2019 

As businesses gear up to embark on their journey of becoming customer-focused to customer-centric organizations, the need for reaching out to customers is more evident than ever before. Organizations over the world have taken note and have come up with CRM strategies that focus on exceeding customer expectations and achieving customer delight.

How retailers can convert big data into smart data 

The internet has allowed retailers today to collect as much data as possible. Coupled with the beneficial systems such as cloud services, retailers can also store this data on a system that is virtually infinite. Plus, they even have the computing power now to actually process this data. 

The Cabin on the Lake: Data repositories for Business Analytics 

Big Data Analytics continues to help businesses thrive and grow by condensing the constant influx of data into a digestible, visual representation. A sometimes-overlooked aspect of Big Data is the proper repository needed to contain it. 

iMovo partners up with DigitalGenius – The Artificial Intelligence (AI) Platform for Customer Service

iMovo, a leader in Customer Experience Management (CEM), Big Data Analytics, Workforce Management and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, today announced a new partnership that will allow them to help organisations improve their customer service operations, create new efficiencies  and generate value and cost savings through the adoption of Artificial Intelligence (AI).

When mere words are not enough

The word emoji comes from the Japanese word ‘e’ (meaning picture) and ‘moji’ (meaning character), and the widespread popularity of these pictographs (pictorial symbols) can be assessed from the fact that they are today so ubiquitous we frequently fail to notice them in our day-to-day correspondence, social media posts and replies.

CRM-Based Lead Generation – Basic Tips 

You need to keep an eye on your lead capturing and tracking strategies to ensure that you are always ahead of the curve. One way to stay on top of everything is by adopting a CRM solution. A CRM (Customer Relationship Management) solution can provide unique, personalized experiences that customers will truly appreciate.  Here are some tips on how to leverage your CRM for better leads.

3 Ways in which AI is Transforming Customer Service 

AI can provide a wide array of benefits to businesses in general, but even more so, to the customer service industry. By harnessing the power of AI, businesses can provide better, more effective, and more cost-efficient customer service.  

How the IoT will change Customer Service

The key objective of technological advancement is to minimize human effort as much as possible. Isn’t that why we have machines in our home? The refrigerator stores our food and keeps it fresh. The TV entertains us. The washing machine helps keep our clothes clean.  

The benefits of implementing a CRM solution

Customer Relationship Management (CRM) refers to a set of strategies that aid the management of a business’s relationships with its customers. However, to implement those strategies in a more quantifiable manner, we use CRM software programs.  There are several benefits that businesses can gain from adopting a CRM approach. To begin with, CRM strategies help organizations develop better relationships with their customers.