iMovo announces new partnership with Planday

iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.

Three reasons why the human touch still matters to customers

In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.

BI Analytic Tools Help Business Organisations

Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.

Business Discovery – Business Intelligence Made Relevant

Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...

Workforce Management Software may be the solution to a better workplace environment 

Good schedules provide a range of benefits such as reducing the cost of labour, generate more sales, and improve customer satisfaction. But, more importantly, they can make your employees happier and help establish a healthier workplace. Here’s how WFM can help create a healthier workplace.  

The future of Customer Service with Zendesk and iMovo

We recently held our annual event ‘The future of Customer Service’ together with Zendesk at the exclusive Royal Malta Golf Club, Marsa. This event revolved around the topic of Artificial Intelligence and how it can boost your team’s productivity.

Mobile-Centric Workforce Management – Tips and Ideas 

It’s obvious that most people across the world have gone mobile,…

iMovo and Salesforce partner up for another successful event

iMovo, a leader in Customer Experience Management recently organised a seminar titled ‘Supercharge your business: Find, Win and Keep your customers’ in collaboration with Salesforce, the world’s number one CRM platform.

The Top Business Intelligence Trends In 2018 

Business intelligence is the process of using technology to analyze data in order to help a business make an informed decision when it comes to carrying out a business operation. Several organizations are making use of different business solutions in order to accelerate their growth and progress. Here are some of the business intelligence trends you should be looking out for in 2018. 

How CRM systems can help with branding 

We all know how competitive the business landscape is becoming these days. As days pass, it’s becoming quite clear that, in order to stand out and be relevant, a business needs to create an appreciation for its brand. But, how does that happen? Well, you could say that developing a good product is one solution. Well, it definitely is, but branding is far more complex and there are so many points to be addressed.

AI trends we are expecting in 2018 

2018 is here and we already experienced a deluge of articles and blogs that discuss the various technological trends for this year. This got us curious about what we could expect in the AI (Artificial Intelligence) sector during the year so we set out to determine exactly that. This article explains three things you can expect in the AI sector in 2018.

Zendesk – The next level of Customer Experience Management 

Zendesk is a cloud-based customer service software which offers helpdesk solutions to companies. The main aim of Zendesk is to improve customer service and help build better customer relations. The company has developed a number of products to deliver to this end. Zendesk products cater for the smallest startup business to large multinational corporations. 

Get on board with Tableau 10.5

One of the world’s most powerful BI Visual Analytics tool has been updated once again, and this time it isn’t holding back with powerful new features across all their platforms, it once again will remind you why you chose Tableau in the first place.