iMovo announces new partnership with Planday
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
BI Analytic Tools Help Business Organisations
Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.
Business Discovery – Business Intelligence Made Relevant
Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...
Six basic benefits of using Business Intelligence tools
Business Intelligence (BI) is a technological concept that involves leveraging an organization’s strategies and tactical information to analyze data and provide employees and clients with the necessary capabilities to achieve intended outcomes. However, for this to happen, organizations need effective business intelligence tools. Read more for reasons organizations should invest in such tools.
Customer Service and AI: What we can expect in 2018
Artificial Intelligence is perceived as the ultimate weapon in a business’s arsenal. The average enterprise hopes to see more automation, streamlined processes, worker augmentations and profitable insights. On the whole, AI promises to make life easier for businesses and customers alike.Members of the board are dreaming about the massive benefits that AI can bring to their business. However, it's not all rainbows and butterflies.
Four CRM resolutions you need to make in 2018
New plans, new strategies and new ideas for the new year may be in place already for many businesses. There is one thing businesses simply cannot ignore this year, and that is customer relationship management. No new plan or strategy will prove useful if a business doesn't focus on creating and maintaining a long-lasting and meaningful relationship with customers.
Big Data trends for 2018
We all know Big Data is a big deal. That’s something that we’ve already established in the last two years. But, how is big data going to influence the way we do business in 2018? Well, here are some big data trends to watch out for that are likely to dominate the business landscape.
Improve your holiday customer service with these tools
There are certain things that are bound to happen as the holiday season gets closer. An increase in stress levels amongst the service crew, for instance, is one of those things. Holiday time is when your average customer is going to shop more than usual and that means keeping up with their service requests is going to be a major challenge. So, your only option is to stay prepared. A good way of preparing for the holiday season is to leverage some of these effective tools.
New and updated: Tableau 10.4
Tableau 10.4 is here! Save time and reduce mistakes by using the best data for your analysis.
From discussions with visual snapshots to data source recommendations, Tableau 10.4 helps you speed up your journey to data discovery.
The relevance of Business Intelligence for Finance
A lot of people wonder why most Business Intelligence (BI) departments fall under the Finance and not Information Technology (IT) department. There was a time when I wondered too, especially when I was taught so during my studies.
Let’s start and try to explain this by looking at meetings. Don’t you get excited when you hear that you have a day full of meetings? Everyone would be eager for the moment when figures start appearing on presentations and not matching with each other’s reports. That is the ideal time to start playing Report Dungeons.
4 Tips to Keep Your Blog Content Fresh
Simply updating your blog constantly is not enough to gain a reputable image with your customers – the type of content you upload is key. You’re tracking its performance, and have noticed that it is deviating from time to time, sometimes with a dramatic drop in unique page views or clicks. If trials like this befall you, never fear, for we’re here to give you the key to unlock a new door to innovation, keeping your blog fresh with 4 tips.
Responding to customer feedback: What not to do
Good companies are aware of how important it is to maintain a positive relationship with customers. Their responses are polite and to the point, and their objective is to always offer a solution. They make it a point to make the most of the feedback they receive, regardless of whether it is positive or negative. In other words, they do everything it takes to protect their reputation and brand image.
Automation, coffee and unfulfilled hobbies
We thrive in automation which makes our day-to-day operations easier, less time-consuming and more efficient. The reason we are writing this post is not to show you how we much we relish automation, or how good we are as a company at implementing them, but it’s to show you how you could train your brain to think in automation, disregarding specific technology and tech-savviness.