iMovo announces new partnership with Planday
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
BI Analytic Tools Help Business Organisations
Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.
Business Discovery – Business Intelligence Made Relevant
Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...
The death of a master storyteller
On February 7, 2017, the world lost one of its best-known Swedish academics - Hans Rosling. One described as ‘the man in whose hands data sings’. Others described him as a ‘data guru’ and even ‘the Jedi master of data visualisation’.
Experienced Executive joins iMovo’s Board of Directors – Philip Micallef
iMovo is pleased to announce that it has appointed Mr. Philip Micallef as a member of the company board of directors. This executive appointment further reinforces and strengthens iMovo’s growth plans and its efforts to bring innovation and choice to the market.
Seven best practices of customer service
Customers judge a company not just by its product or service, but also by the competence, behavior and attitude of its staff. Consistently poor customer service can easily prompt customers to abandon a brand whose product they may have otherwise appreciated.
iMovo appointed Premier Solution Provider for Zendesk in EMEA
iMovo is pleased to announce that it has been appointed as a Zendesk Premier Solution Provider in the EMEA region – the highest level of achievement for a Zendesk Partner.
On proper business problem scoping
Problem solving comes before software development. The intricacies that businesses have, requires knowledge on many different domains; Domains which are way beyond the scoping of technology and are closely related to specific business operations and human behavior.
Miriana’s volunteering experience in India
We'd like you to meet Miriana. Her next adventure will be in Bodhgaya, India, where she will be volunteering with Right 2 Smile (R2S), a Maltese NGO which focuses on providing education, medical outreach and community development in Kenya, Cambodia, India and Malta.
iMovo hosts Qlik Roundtable and Business Brunch
We've recently held our annual “Qlik Roundtable and Business Brunch” at Le Meridien Hotel in St. Julian’s. This half-day event brought together BI professionals from a broad spectrum of companies from different sectors, who were looking to learn more about Qlik and how it can help organizations grow, innovate and succeed – all through the power of visual analytics.
Data analysis: History of Maltese Football
How many matches did the Malta national football team win throughout the years? Who's the coach which helped winning most games? Which was the best year for our national team? Click through this dashboard to learn more about our football history.
Zendesk Launches Guide- A Next Generation Knowledge Solution- to Provide Smarter Customer Service
Zendesk, Inc. (NYSE: ZEN) today introduced Zendesk Guide, a smart knowledge base solution that captures the collective knowledge of an organization and combines it with machine learning (ML) technology to deliver a better customer experience. Guide empowers customer service agents to resolve inquiries with contextual insights and gives customers ML-powered self-service customer support. The result for both agents and customers is faster support resolution and outcomes from anywhere.
Hybrid App Development: Taking web dev to the mobile
I'd always felt that mobile app development was a challenging field to delve into and that it would require a lot of patience and experience before being able to roll out a decent, usable application. Well, I'm sure all good apps need such a mindset, however, as technology continuously morphs with new ideas, we've been gifted with alternative solutions that stray from the native path..