Chatbots: It’s a whole new world out there. Let us guide you through it!
The evolution of customer service and customer experience technology has been rapid. In less than a decade we’ve gone from slow and buggy ticketing tools to fully fledged customer experience platforms combining email, social media, live chat, and self-service in a single tightly integrated platform. The next step for all and the hottest trend right now? Chatbots. The ability to leverage advanced AI to share the burden of your agents and provide your customers with instant answers in any language immediately is the natural evolution of 2020.
The question in 2020 isn’t if chatbots should be adopted, but the questions are how, and which. How do chatbots fit into our organisation? What need would a chatbot fulfill? Which markets would our chatbot serve? Which chatbot suits those needs? And, finally, how do I implement a chatbot and maximise return? A chatbot represents a significant investment and the embarkation on a new and brave direction in customer experience, is a daunting idea.
Our advisory services here at iMovo follow a simple but effective bespoke framework designed to identify your automation needs, identify the correct tool for the job, and project manage the implementation in conjunction with chatbot providers to ensure a smooth launch.
Our CX experts here at iMovo are ready to guide you through these muddy waters to implement a chatbot that serves you best.
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- How the evolution of Customer Experience optimised businessesOctober 13, 2022 - 8:00 am
To know the word customer experience optimisation, we should initially explain what client experience is. To place it easily, Customer Experience is the amount of all the knowledge from start to finish that a customer had of a label on their journey of buying any items or usefulness. This term doesn’t allude to the customer’s […]