CX Trends Report

The Zendesk Customer experience Trends Report for 2020 highlights the top trends in customer experience and engagement. In this year’s report, our partners Zendesk have reviewed data from 45,000 businesses using Zendesk customer service solution across 140 countries. By comparing their customers use of Zendesk with opinions from customers, agents, customer experience leaders and sales leaders, they have come up with the top trends in the industry.

The full report includes:

  • Key findings on customers’ expectations when they engage with businesses
  • The top 5 trends in the customer experience industry in 2020
  • Benchmark data from leading companies that separate from their competitors