As we approach the end of 2022, it is safe to say that disruption and uncertainty are still a daily issue in most organisations. For some, this brings a range of fears and worries, for others it is an opportunity to grow and improve business processes to stay ahead.
Throughout the year, we have shared our knowledge and experience in digital transformation. We firmly believe that tackling this topic will boost your confidence as you face a new year and new challenges, turning adversity into opportunity. To help you with this, we have compiled a list of our most popular articles of 2022, covering important topics, and giving you guidance for your plans in 2023.
Pillars for effectively managing your remote team
by Sharon Debattista
The spread of the Covid 19 virus in Malta in early 2020 took most local companies off guard and forced with immediacy a new mindset where remote working is concerned because this option was was not a concept employers embraced in pre-pandemic Malta. We at iMovo realised quickly that managing remote teams could pose challenges, but we also learned that most of these challenges can be managed and turned into advantages for all concerned if we worked smartly together and garnered the buy in from all our people. The teams at iMovo switched to a hybrid based remote working model and we discussed as a team on how to best implement strategies that would see us thrive as a company but most importantly not to lose our values and great team spirit along the way. See some of the key elements of our strategy.
How the evolution of Customer Experience optimised businesses
by Gary Grima
Customer Experience is an important factor for any business because it defines the entire customer journey, from start to finish. It contains the details, insights and feelings of the customer. This communication link is strengthened between the customer and the company when they communicate with each other along the Customer’s Journey, and try to get as much information as possible, not only before the purchase but also afterwards.
Before we look at the benefits of customer experience, we should first understand what it is exactly and how it has evolved over the years.
Common BI implementation mistakes and how to avoid them
by Jordan Bonello Gauci
Many businesses of all shapes and sizes are now using Business Intelligence and Data Analytics technologies as integral parts of their operations. This came about in part due to major changes in our macro environment in recent years requiring organisations to seek ever-improving efficiencies in their processes. It was also an expected consequence thanks to the rise of simple, effective and cheap technologies (eg. Qlik Sense, Tableau, and Power BI). Unfortunately, not all businesses have been able to reap the benefits of their efforts in this front. With recent global developments impacting firms even harder, some have even decided to drop their BI projects altogether. So, what exactly are they doing wrong?
Here are 6 common reasons we’ve encountered in over 10 years of accumulated experience helping companies implement internal BI projects.
We would like to share with you not only our knowledge, but also our experience and use cases. Regardless of the size of your business, your location or your industry, we have flexible teams that can take on any project and guide you on your digitalisation journey. Read our customer stories here.
On behalf of our entire team, we wish you a Merry Christmas! In 2023, we will continue to be accompany you on your digital transformation journey. Contact us here.