Microsoft Innovation Centre (MIC), Skyparks

In today’s challenging economic environment, many financial services companies are striving to differentiate themselves from the competition. However, price, products, and distribution models can often be imitated by competitors.

Many companies are finding that the best way to attract and retain customers is to deliver an outstanding customer experience. Whether you specialise in offering products for banking, wealth management, or insurance, we would like to invite you to join us for this half-day seminar organised in collaboration with Microsoft, where we will look at how Microsoft Dynamics CRM can help you develop meaningful and enduring relationships with your customers, whilst helping to improve profitability and operational efficiency.

The event is aimed at executives and business leaders working in financial services. The event will be addressed by senior personnel from Microsoft Corp and iMovo’s financial services unit. They will cover practical scenarios of how CRM is and has been used in the industry.

The event is free of charge and will be held on February 18th (08:30 – 12:30) at the Microsoft Innovation Centre, Skyparks. To register please fill in your details below.

AGENDA

08:30 – 09:00      Registration

09:00 – 09:30      Key Note – Addressing the needs of a fast changing financial services industry

09:30 – 10:15      Microsoft Dynamics CRM – supporting growth in Financial Services

10:15 – 10:45      Coffee Break

10:45 – 11:15      Customer Experience Maturity – A Methodology to maximise your CRM investment

11:15 – 11:45      Achieving Customer Insight – using Dynamics CRM & Analytics

11:45 – 12:30      CRM and how to exploit the Social Media Opportunity

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