The ongoing relationship between a business and its customers is largely based on reliability and consistency. The way customers interact with businesses; the ways they communicate, the channels they use and how often they do it, is constantly evolving. Advanced technologies, such as AI-enabled communication and Chatbots mean that around-the-clock interactions and customer service are now a reality.
Join us on Tuesday, 26th March to learn about the latest trends and innovations in Customer Experience: From artificial intelligence and social customer service to the evolution of CX and consumer trends.
What to expect from CX Rebooted?
- Discuss how the new and innovative ways customer service technologies are changing the way business is done. See where the world of customer service is going, and how to get there first.
- Share innovative approaches that organisations are deploying to manage customer interactions and maximise customer value.
- Explore the challenges facing customer service professionals both today and, in the future, and learn actionable strategies that will ensure quality and consistency.
Agenda:
| 08:00 – 09:00 | Welcome Coffee & Registration |
| 09:00 – 09:30 | Customer Relationship Status: It’s complicated Hadrian Sammut, Chief Officer, Advisory & Projects at iMovo Limited |
| 09:30 – 10:00 | Turning Customers into Promoters with Artificial Intelligence Henry Foster, Enterprise Account Executive at DigitalGenius |
| 10:00 – 10:30 | 2019 Customer Experience Trends Report Chams Ejjaouani, Marketing Director – Southern Europe at Zendesk |
| 10:30 – 11:00 | User Experience in Mobility: Car Sharing Case Study Liran Golan, Chief Executive Officer at GoTo Car Sharing |
| 11:00 – 11:30 | Networking Coffee Break |
| 11.30 – 12:00 | How to build your Digital Customer Service Team to turn conversations into business assets Paolo Fabrizio, Digital & Social Customer Service, Author, Trainer & Speaker |
| 12:00 – 12.45 | Panel Discussion: The Evolution of CX Reuben Abela, CX Director at Ixaris Liran Golan, Chief Executive Officer at GoTo Car Sharing Johanna Pyykonen, Head of Customer Service at Hero Gaming Paolo Fabrizio, Digital & Social Customer Service, Author, Trainer & Speaker |
| 12:45 – 13:45 | Networking Lunch |
| 13:45 – 14:15 | Customer Service in the 4th Industrial Revolution Michael O’Grady, Country Manager – Mediterranean Region at Salesforce Frankie Roche, Territory Manager – Cyprus & Malta at Salesforce |
| 14:15 – 14:45 | Growing your business through CX Analytics Jason Cruz Falzon, BI & Big Data Consultant at iMovo Limited |
| 14:45 – 15:15 | Managing your Workforce for a better CX Pierre Mallia, Managing Director, iMovo |
| 15:15 – 15:30 | Parting Notes Pierre Mallia, Managing Director, iMovo |
| 15:30 | Networking Session |
Come and join other senior executives, managers, directors, customer service and CxO-level professionals from different industries to learn how to grow your business by harnessing customer experience management. This is a FREE event, due to capacity limitations, successful registration will be confirmed by email.
Please register your interest by filling in your details below.