We live in an era of customer empowerment. Like it or not, a combination of disruptive technologies have shifted the balance of power from supplier to customer.
The real source of sustained growth and profitability is the quality of our customer base, the strength of the relationship we have with ‘quality’ customers and our ability to leverage that relationship. Customer Experience Management has become the new competitive advantage.
iMovo is organising an exclusive, high-calibre event that will address the importance of Customer Experience Management for companies to be successful in the hyper-competitive world we operate in today.
Dr. Jim Hamill, an international speaker who is widely recognised as a leading expert on technology-supported Customer Experience Management will be opening the event through a keynote session.
The event is free of charge. If you’re interested in attending, please register your interest by filling in your details below. Due to capacity limitations, successful registration will be confirmed by email.
Time: 08:30 – 14:00
Venue: Le Meridien Hotel, St. Julians
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