Artificial Intelligence is spreading beyond the technology sector, with big consequences not only for companies but also for its workers and consumers. As the Economist aptly points out “Artificial Intelligence (AI) is about trying to make the humans more efficient, not take them out of the process. AI will free customer-service agents from routine tasks, so they can sell customers other services and generate new revenue.”
Join us for this half-day event to learn how the AI platform by Digital Genius can enhance your customer service, further boosting your team’s productivity.
James Ireson, Zendesk’s Senior Director for Channels will also be present to talk about exclusive updates on the Zendesk road-map and discuss how customers can leverage their Zendesk implementation in the new era of customer service.
Agenda:
| 09:00 a.m. | Welcome coffee & Registration |
| 09:30 a.m. | The future of Customer Service Pierre Mallia, Managing Director – iMovo |
| 09:50 a.m. | The road to an effortless customer experience James Ireson, Senior Director for Channels – Zendesk |
| 10:30 a.m. | Coffee Break |
| 10:45 a.m. | Panel discussion with Guest Speakers: Quasar, PLANit, Marsbet, and Foster Clark Products |
| 11:45 a.m. | Enabling your business process with Zendesk Emmanuel Buttigieg, Line Advisor – iMovo |
| 12:15 p.m. | Introducing Digital Genius: Artificial Intelligence with a personal touch Emmanuel Buttigieg, Line Advisor – iMovo |
| 12:30 p.m. | Q&A and Conclusion |
| 12:45 p.m. | Customer service optimisation award |
| 1:00 p.m. | Lunch and Networking |
| 1:30 p.m. | 15 minutes of Zen: one-to-one consultations |
| 2:00 p.m. | Golfing with iMovo and Zendesk |
Once again, we will be presenting one of our customers with the ‘Zendesk Customer Service Optimisation Award’. You will also have the opportunity to book an exclusive free 1:1 ’15 minutes of Zen’ consultation session with one of our Zendesk experts. Due to time constraints, these will be allocated on a first come, first served basis, so make sure you let us know ASAP.
Attendees will be treated to lunch as well as an exclusive golf session by a golf pro. Limited spaces are available so register now to avoid disappointment. Successful registration will be confirmed by email. This is a free event targeted at senior executives, directors, CxO-level professionals, Marketing, Sales and Business Development Managers.
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