The ongoing relationship between a business and its customers is largely based on reliability and consistency. Customers expect a tailored and proactive customer service, but for a growing company, providing reliable and consistent service can be difficult. Join us for this event to learn how Zendesk can help you provide your customers with a great customer experience.

Attendees will have the opportunity to meet with Gabriel Frasconi – Director Central and Southern Europe, Zendesk  and other customer experience professionals who want to build better customer relationships.

Date: September 5, 2017
Time: 8:30 a.m.
Venue: Le Meridien Hotel, Balluta Bay, St. Julian’s 

Agenda:

8:30 – 9:00 Welcome coffee and registration

9:00 – 9:15 The importance of building meaningful relationships – Pierre Mallia, iMovo

9:15 – 9:45 Creating an effortless experience for customers – Gabriel Frasconi, Zendesk

9:45 – 10:15 What’s new in Zendesk? A look at the latest product updates & releases – Gabriel Frasconi, Zendesk

10:15 – 10:30 Coffee break

10:30 – 11:00 Zendesk interactive demo – Emmanuel Buttigieg, iMovo

11:00 – 11:30 Q&A session

11:30 – 11:45 Zendesk Customer Service Optimisation Award  presentation

11:45 – 12.15  Networking Lunch

12:15 – 14:30 Consultation sessions: 20 minutes of Zen

Once again, we will also be presenting one of our customers with the ‘Zendesk Customer Service Optimisation Award’. You will also have the opportunity to book an exclusive 1:1 ’20 minutes of Zen’ free consultation session with one of our Zendesk experts. There are only 4 slots available due to time constraints so make sure you let us know ASAP.