ChatCreate is an intelligent plugin that helps companies automate simple customer service conversations in minutes. It instantly finds and suggests topics that can be automated based on your company’s personalised chat history. Until now, implementing a customer support chatbot has been challenging for SMEs with limited budgets and resources to start to capitalise on the application of artificial intelligence (AI).
ChatCreate removes the high barrier of entry currently imposed by existing software providers by providing a fully self-service automatic SaaS plugin with low upfront costs that support teams can have set up inside their current support tools like Zendesk. Thanks to machine learning, the tool can recognise what the customer is asking and what it should answer while seamlessly handing off more complex questions to human agents.
iGaming companies, for example, are setting up ChatCreate themselves to answer questions like “When will my withdrawal be processed” or “How can I reset my password?” in multiple languages. Thanks to that, their support agents can focus on customers that truly require their attention as well as deliver instant solutions to their customers’ questions.