DigitalGenius is the Artificial Intelligence platform that puts your contact centre on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by a deep learning AI engine that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems.
On average, 70% of customer service inquiries require an agent to perform various actions in third-party systems. It forces their agents to flip constantly between different screens (Salesforce, Shopify, ERP, etc..) to merely solve a simple case. This requires time and unnecessary effort, which can slow down your team and disappoint your customers. The DigitalGenius platform integrates with your existing CRM, and allows for fast, effective end-to-end resolution of customer inquiries through deep learning and open APIs.
DigitalGenius is for Contact Centres with high volumes of repetitive, complex inquiries that require third-party systems to solve them, such as refunds, subscription changes, cancellations, upgrade requests and more.