Create more customer happiness with a complete customer support software
Service Cloud by Salesforce is one of the world’s most popular and highly-rated cloud-based solutions for customer service, customer support and case management. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
With Service Cloud you can provide faster and more intelligent self-service, giving customers access to the answers they need to solve problems on their own terms. From call-center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.
All too often, change occurs in small, incremental, and sometimes organic stages; the history of flight or the automobile, the emergence of information communication technology (ICT) as well as modern healthcare are just a few examples of modern-day aspects that have emerged gradually over the years, decades and even longer timeframes. But occasionally, change happens […]