Create more customer happiness with a complete customer support software
Service Cloud by Salesforce is one of the world’s most popular and highly-rated cloud-based solutions for customer service, customer support and case management. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
With Service Cloud you can provide faster and more intelligent self-service, giving customers access to the answers they need to solve problems on their own terms. From call-center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.
The ongoing COVID-19 pandemic is dominating all the news right now, and with over 400,000 people infected worldwide, it is understandable why this has been the case. We have seen nations deal with these outbreaks in many varying ways, although many have followed similar paths: first remaining calm, not believing it is much of a threat, before a sudden change of script with the themes of isolation, social distancing, and lockdowns.