Create more customer happiness with a complete customer support software
Service Cloud by Salesforce is one of the world’s most popular and highly-rated cloud-based solutions for customer service, customer support and case management. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
With Service Cloud you can provide faster and more intelligent self-service, giving customers access to the answers they need to solve problems on their own terms. From call-center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.
Many businesses of all shapes and sizes are now using Business Intelligence and Data Analytics technologies as integral parts of their operations. This came about in part due to major changes in our macro environment in recent years requiring organisations to seek ever-improving efficiencies in their processes. It was also an expected consequence thanks to […]