Key features of Zendesk
All support requests are stored as tickets. Support agents can create workflows that ensure tickets are routed, assigned, and escalated, so nothing ever gets lost in cracks.
Seamless channel integration
Give your customers the choice. Zendesk Support allows your customers to connect with you through web or mobile, or start a conversation directly through email, Facebook, Twitter, or any other channel you want.
Multi-lingual & Multi-brand
Agents can work in their preferred language, with a localized admin interface available in over 40 languages. Zendesk also supports up to 300 brands, products, service tiers, or regions. Data and activity are centralized within a single account, making it easy to manage.
Public apps & integrations
Zendesk has over 500+ public apps and integrations available enabling you to work with the tools you already use. App Categories include Workforce Management, Productivity & Time-Tracking, Project Management, and many more.
At iMovo, we can help you adapt Zendesk to your needs. With Support, you get the flexibility to configure your own workflows–from the simplest to the most complex.
Deliver seamless self-service experiences and reduce support requests with a fully customisable Help Centre, Knowledge Base, Online Community and Self-Service Portal all-in-one
Insights and Reporting
Build custom reports to better understand your customers, measure operational efficiency, and improve your team’s workflow.
Embeddables seamlessly integrates Zendesk functionality into any native environment, allowing businesses to put help right at their customers’ fingertips
Are you making the most out of Zendesk? Get in touch and find out.
Have you invested in Zendesk and want to find out if can get more from your investment? Contact us for an audit and we will tell you which new product features you are not using and which process improvements can be achieved to optimize your customer service. Thanks to Zendesk tune-up we will review your Zendesk implementation and highlight areas of concern or further opportunity, whilst providing actionable advice on how to resolve any issues before they impact your business.
Get in touch to discuss your project
Why choose iMovo?
- Custom Integrations: We can help you integrate Zendesk with tools you already use
- Help Centre Branding and Design: We help you match your Help Centre with your brand
- Support: Choose from our Bronze, Silver or Gold packages
- Reporting: We can help develop customer reports using Zendesk Insights
- Training: We offer an extensive programme of training courses aimed at different audiences
- Implementation/Setup: We help businesses of all sizes implement Zendesk in less than 10 days